What are the responsibilities and job description for the Event staff position at Oak View Group?
Overview
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime.
In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter.
You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience.
Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
This role will pay an hourly wage of $12.50.
For PT roles : Benefits : 401(k) savings plan and 401(k) matching.
job expires 09 / 15 / 2024
About the Venue
Western Kentucky’s award-winning venue the Owensboro Convention Center is a full-service facility overlooking the scenic Ohio River in revitalized downtown Owensboro, Kentucky.
The multi-purpose center boasts just under 102,000 sq. ft. of available space, including a 44,000 sq. ft. exhibition hall, the 8,900 sq.
ft. Kentucky Legend Pier outside over the scenic Ohio River, and additional ballroom, meeting, and pre-function space.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our guests with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist guests in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns / complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule : Availability to work most home basketball games. Weekend availability is needed.
Last updated : 2024-06-17
Salary : $13
