What are the responsibilities and job description for the Key Holder position at Oakley?
GENERAL FUNCTION
The Specialized Consultant (Keyholder) is responsible for supporting the management team by demonstrating superior selling behaviors and Sales Floor leadership, promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies. Their primary role is to support the Sales Floor in motivating the team to surpass selling goals. The Sales Lead position is considered a Part Time key holder role.
Everyone plays a critical role and the objective of a Specialized Consultant (Keyholder) is to engage and inspire our customers to achieve their personal best by providing an uncompromising and unparalled customer experience.
MAJOR DUTIES AND RESPONSIBILITIES
- Acts as an ambassador and displays knowledge of the Brand and stays current on product knowledge.
- Connects and develops strong relationships with customers in order to maintain positive customer relationships.
- Collaborates with fellow Associates to foster teamwork.
- Assists the management team with inspiring a high performing team that is passionate about selling and committed to providing an ELITE customer experience.
- Advocates and executes all company customer service initiatives.
- Assists in processing, replenishing merchandise and monitoring floor stock.
- Assists in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room.
- Organizes the stock room and ensures accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.
- Leads with store opening/closing procedures when management is not present.
- Any other tasks as assigned by any member of management.
BASIC QUALIFICATIONS
- 1 years of retail sales experience within a specialty environment
- Flexible availability – including nights, weekend, and holidays.
- Strong selling background with a proven track record of achieving top results in individual sales performance.
- Strong in communication, interpersonal, and customer service skills.
- Ability to work as part of a team and interact effectively with others.
- Good time management and organizational skills
- Computer proficiency and cash register experience
- Ability to be on your feet most of the day or moving on the sales floor or stock room.
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis.
PREFERRED QUALIFICATIONS
- Knowledge of Oakley and its products
- Outgoing, enthusiastic and enjoys interacting with customers
- A sports-minded individual
- Bilingual
*Pay is based on experience*
Apply at Oakley.com
Search Nashville and look for Oakley key holder Tanger outlets
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- A customer approaches the counter at an eyewear store and silently looks at the displays. Some other customers walk in behind him.
What would you do?
A. Ask the first customer some questions to find out what he's looking for
B. Remain silent, allowing all customers to look at the merchandise
C. Politely ask the first customer to move aside so you can help customers who are ready
D. Make some general suggestions about sunglasses that are on sale
E. Ask the other customers if they have any questions
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Antioch, TN 37013 (Required)
Work Location: In person
Salary : $14 - $15
