Benefits Administrator (On-site)

Benefits Administrator Position Summary:

The Benefits Administrator is responsible for working with the day-to-day operations of group benefits programs. To succeed, the Benefits Administrator must maintain a reputation of approachability, professionalism, and credibility while serving as the first point of contact for employees and vendors with needs or issues. This position requires the ability to answer benefit questions and complaints to ensure a quick, equitable, and courteous resolution.

Benefits Administrator Position Responsibilities:  Essential 

• Provide first-line customer service support to internal and external customers.
• Educates employees at all levels on OBHG company benefits, including open & continuous enrollment process, relating to online support applications, and orientation to new hire benefits.
• Strong knowledge of group benefits programs such as health, dental, vision, disability, life insurance, workers comp, accident, 401(k), retirement, and other plans.
•  Maintains strong knowledge of HRIS systems, such as Ultimate Kronos Group (UKG), related to benefit processing and services as a liaison with HRIS vendors for concerns.
• Coordinate leaves of absence and process claims or requests related to FMLA, STD, LTD, worker’s compensation, etc., with various stakeholders.
•  Guides the process and claims for all newly benefit-eligible and current employees, responding to and resolving inquiries, troubleshooting, and escalating issues to vendors when appropriate.
•  Performs timely monthly invoice reconciliation and submits approved invoicing to Accounts Payable.
•  Assist with administering benefit policy and educational materials in preparation for open enrollment and other projects.
•  Coordinates with Wellness Committee to ensure current offerings engage employees.
•  Continuous improvement of the system for managing benefit recordkeeping and documentation.
•  Responsible for ensuring COBRA process and relaying necessary information to the appropriate vendors.
•  Identifies and recommends changes to existing applications, processes, practices, and procedures to improve efficiency and employee experience. 

Benefits Administrator Essential Skills/Experience/Education

• Have a passion for making employees (customers) feel comfortable with them and gain their trust easily.
• Solid knowledge of employment laws and benefits compliance, such as FLSA, FMLA, ADA, and COBRA administration
• Demonstrated ability to work with confidential data and work with a high degree of integrity and ethics.
• Demonstrated clear written and verbal communications communication.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven ability to work effectively in a team environment with associates.
• Excellent presentation/public speaking skills.
• Adept at queries, report writing, and presenting findings.
• Ensure quality assurance and process documentation.
• Strong problem solving skills, highly organized, and able to multi-task in a fast-paced environment.
• Bachelor’s degree in human resources or business-related field required, or 3 years relevant work experience.
• SHRM-SPC/PC or SPHR/PHR certification preferred.
• UKG Pro system knowledge and 3rd party benefit integration experience preferred.
• Multi-State experience preferred

Compensation Range: $70,000 - $75,000, Full-time, Exempt

Benefits: Medical, Dental, Vision, Life, Disability, Supplemental Medical, Supplemental Life, Legal, ID Shield, EAP, 401(k), Paid Time Off

Salary : $70,000 - $75,000