What are the responsibilities and job description for the Salesforce Release Coordinator position at Octo?
Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!
Salesforce Release Coordinator
Octo, an IBM company, is an industry-leading, award-winning provider of technology solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address the government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo, you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission-critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!
You…
As a Release Coordinator at Octo, you will be responsible for supporting multiple delivery projects for GSA in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing, staging, and production environments with release tools, end-user support, troubleshooting, and managing security settings in Salesforce. This position will offer direct exposure to our core business, focusing on ensuring customer success with scalable solutions, processes, and applications. The ideal candidate for this position enjoys problem-solving and has worked as a Salesforce platform administrator. Responsibilities include solving technical problems daily while handling escalated requests for Salesforce development releases.
Us…
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking and agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.
Program Mission…
This program will support the GSA Information Technology mission, providing development and operational support for new and existing legacy mission-enabling applications. The team will work to modernize current and new application development leveraging a continuous integration/delivery pipeline to enable an agile DevOps Strategy.
Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.
Octo is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Octo will be the hiring entity. By proceeding with this application, you understand that Octo will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/careers/us-en/privacy-policy/”.
Responsibilities:
Support the daily cross-functional operational readiness of GSA’s shared Salesforce.com platform.
Managing the lifecycle of change requests and deploying any changes to Dev, QA, Staging, and Production.
Define and implement standardized deployment schedules that deliver hotfixes and minor, medium, and major releases (using GitHub, Copado or Flosum, and Salesforce methods).
Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
Use Salesforce best practice insight for secure application release management.
Support regression testing and validation of Salesforce configuration and development.
Packaging the implementation of a release in Git/Copado/Flosum, merging with upstream work, resolving conflicts, coordinating tasks with the development team, maintaining a pre/post deployment checklist, and deploying to sandboxes.
Troubleshooting release issues using tools like debug logs.
Troubleshooting system configuration and data management issues.
Partner cross-functionally on platform innovation and DevOps maturity.
Collaborating with internal and client staff in identifying, planning, executing, tracking, and reporting all activities for security and compliance-related activities.
Troubleshoot and complete complex data loads and deployment errors.
Requirements...
- Experience with Salesforce App Exchange products
Release experience working in a release capacity.
Some familiarity with Agile project management and sprint planning.
Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects.
Ability to work independently as well as collaboratively on cross-functional teams.
Skill in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
Must be able to use a computer.
Must be able to communicate both verbally and in written form.
Must be able to obtain a government security clearance.
Must be eligible to work in the United States.
Must have reliable internet service that allows for effective telecommuting.
Desired / Preferred Experience:
Experience supporting GSA.
Experience working in the government sector or multiple Salesforce org environments a plus.
Flosum or Copado Certification
Additional Salesforce certifications.
BA/BS degree or 4 years of equivalent applicable experience.
Desired Certifications:
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst
- Salesforce Certified App Builder
- Salesforce Certified Consultant
Years of Experience: 5 years of relevant Salesforce Release Coordinator experience.
Education: BA/BS degree preferred
Location: Remote within the United States.
Clearance: Ability to obtain a government clearance.
