Shop Manager

OddFellows Ice Cream is hiring a Shop Manager for our Chestnut Hill scoop shop! The Shop Manager is responsible for all matters pertaining to day-to-day operations in their shop, serving as the lead brand representative for OddFellows in Newton. Reporting to the Director of Operations, the Shop Manager guides a team of store-specific Shift Leads and Dip Experts, leading with a singular focus on sharing the best possible ice cream experience with the world. Salaried position of $60,000 per year plus bonus based on performance.

Key Responsibilities

The Shop Manager is responsible for all day-to-day operations of the Chestnut Hill shop. These include:

• Upholding brand, product, and shop cleanliness standards;
• Leading by example in service;
• Manage the monthly P&L to increase sales and minimize costs;
• Ensuring all financial and other administrative duties are completed accurately and promptly in accordance with company standards;
• Maintaining par levels of ice cream, retail and merchandise items, as well as dry goods and cleaning supplies through regular inventory counts and timely ordering;
• Scheduling and weekly payroll, including serving as floor coverage as last resort;
• Hiring, onboarding, training, and performance reviews;
• Ongoing training and implementation of new products and service;
• Ensuring all equipment is clean and in good working order through management of preventative maintenance schedule;
• Maintaining a safe, secure, hygienic environment through compliance with local Health Code, ServSafe standards, and company guidelines;
• Ensuring guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.

Experience & Requirements

• Has management experience or equivalent; restaurant or café management (and a knowledge and love of craft food and beverage) preferred;
• Must hold applicable certifications as required by local health authorities (ServSafe Certification, and Certificate of Allergen Awareness);
• Must work at least one weekend (Saturday or Sunday) floor shift of at least six hours weekly, as well as a mix of daytime and night shifts;
• Excellent interpersonal and customer service skills;
• Is organized and takes ownership of their space and projects; solution oriented;
• Is calm under pressure and handles adversity well;
• Understands what makes OddFellows special and is zealous about sharing it;

Physical Requirements

Must be able to lift 25 lbs (50 lbs with a partner) and stand for 4 hours.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have, or are you willing to earn, a valid ServeSafe Certificate for the State of Massachusetts?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Experience: 2 years (Preferred)
• Management: 1 year (Preferred)

Work Location: In person