Server

Description

Grand Superior Lodge

Work here. Play here.

Join the award-winning team at Odyssey Resorts! In addition to delivering exceptional service, we have a ton of fun here.

We Have Programs Unique To Odyssey Resorts That Will Help To Make Your Career With Us a Lasting One. Here Are Just a Few

• Dedicated, purposeful leadership that embraces the Hospitality from the HEART and Odyssey Values culture.
• Generous employee referral program (receive up to $1,200 for each friend that you refer and joins our team!).
• Top-of-the-line employee assistance program. We know that life happens.
• Odyssey Leadership Development Programs
• Employee newsletter. We are one big family, and we care about what’s going on.
• Management retreats
• Awesome benefits such as health insurance, dental insurance, vacation time, resort discounts, 401K, and more (for eligible employees).
• Regular interactive performance reviews. We know that feedback matters.
• Voted a Top 200 Workplace in Minnesota 2022 & 2023!
  
  

Guided by our Values and the HEART philosophy: We will, each day, brighten the lives of our Guests and enrich the lives of our Employees.

We are seeking a server who will create a memorable dining experience while providing friendly, attentive and timely service. Work as a team to assure the best possible overall guest experience.

FLSA Status: Non-Exempt

Department: Food & Beverage

Reports To: Front-of-House Manager and Front-of-House Supervisor

PURPOSE

Create a memorable dining experience while providing friendly, attentive and timely service. Work as a team to assure the best possible overall guest experience.

Education, Experience

High school diploma or equivalent education degree (GED) preferred but not required; less than one-year related experience; or acceptable equivalent combination of education and experience.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests in a timely manner and inform them of specials and menu changes.
• Make specific beverage, appetizer, entrée, and dessert recommendations, answering questions about food, beverages and other restaurant/resort functions and services.
• Take food and beverage orders from guests, enter orders in the point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Pre-bus tables between each course.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service while responding promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, and process through the POS system, thank guests for their visit and invite them to return.
• Perform side work during each shift as assigned and maintain clean and stocked service and dining areas.
• Attends all scheduled employee meetings and brings suggestions for improvement.
  
  

Requirements

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Ability to be adaptable and flexible.
• Ability to operate, clean and maintain equipment.
• Upholds Odyssey Values and the principles of HEART.
• Adhere to safety and sanitation standards.
• Respond to guest complaints ensuring guest satisfaction.
• Foster and promote a cooperative working climate.
• Display honest and ethical behavior.
• Prioritizes and plans work activities.
• Uses time efficiently.
• Expresses self well in conversations with others with the ability to instill a sense of confidence in the company’s services.
• Ability to accept constructive criticism while dealing calmly and effectively in high-stress situations.
• Maintains acceptable attendance and punctuality.
• Ability to read, analyze and interpret documents such as safety rules, operating manuals, etc.
• Ability to effective present information and respond to customers.
• Ability to calculate figures and amounts such as discounts.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to use a computer for job-related software programs.
  
  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, walk, use hands, hear, talk and reach. The employee will seldom be required to stoop, kneel, taste and/or smell. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision. The employee must be able to work at a fast past for extended periods of time in a high-pressure environment.

WORK ENVIRONMENT

While performing the duties of this job, the employee will be exposed to wet, hot, humid conditions, chemicals or other solutions, fumes or airborne particles, outdoor weather conditions, and moderate to loud noise conditions.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.