Retail team lead

Primary Responsibilities

Print Sales and Services : Responsibility in the Print function to support efficient operation while driving overall store sales.

Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.

Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.

Operational Efficiency : Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts.

Performs other duties as assigned. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Client Engagement : Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.

Supports community outreach initiatives to drive client / customer retention. Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.

Performs other duties as assigned.

External Key Carrier and Leader on Duty : Ensuring the safety and security of the building and associates during the absence of the management team.

In partnership with all associates, ensure regular loss prevention compliance. Performing opening or closing responsibilities.

This includes driving awareness of key performance indicators, providing guidance to improve results, activation / deactivation of the store’s alarm system, and processes for opening or closing the store.

May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.

Other duties as deemed necessary

Education and Experience :

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Sales and / or Customer Service experience preferred.
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Skilled in Customer Service and Print Services experience would be desired.
• Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
• Must be adaptable to a changing environment.
• Must be able to assist others in a professional environment.
• Possess excellent verbal and written communication skills.
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
• Must possess ability to process information / merchandise through POS register system.
• Pays close attention to detail to ensure high quality production in the Print Services area
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-07-02