Assistant Chief Information Officer for Customer Relationship and Performance Management

The U.S. Department of Housing and Urban Development (HUD) is seeking highly qualified individuals who are willing to meet the challenges of public service and support our mission. At HUD, you'll have a once-in-a-lifetime opportunity to gain insight into housing policy and community development. Also, you can explore new career avenues and most of all, acquire lifelong skills as you represent the federal government.

Qualifications:

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last five (5) years, a political Schedule A, Schedule C, Noncareer SES or Presidential Appointee employee in the Executive Branch, you must disclose this information on your resume and to the Human Resources Office.As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience supervising many employees through subordinate supervisors and have experience hiring, developing, and evaluating employees. Typically, experience of this nature is at the GS-15 or equivalent level in the federal service or its equivalent in the private sector.

Your application should demonstrate that you possess the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in SES positions such as:

• Leading the work of an organizational unit
• Ensuring the success of one or more specific major programs or projects
• Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
• Supervising the work of employees, developing policy and other executive functions

If your experience does not include these basic qualifications, you will not be determined qualified for this position.

YOU MUST FULLY ADDRESS EACH MTQ AND ECQ TO BE RATED FOR FURTHER CONSIDERATION.Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs, but MUST fully address the MTQs.In addition to the qualifying experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position.MANDATORY TECHNICAL QUALIFICATIONS (MTQs): All applicants must submit a written narrative addressing each MTQ separately, not to exceed one (1) page per MTQ. You must fully address each MTQ to be rated for further consideration.

MTQ 1 - Demonstrated professional knowledge of infrastructures, advanced information systems concepts and state-of-the-art information technology (IT) frameworks, interfaces, protocols, practices and principles related to IT systems.

MTQ 2 - Demonstrated ability to provide leadership in the areas of innovation and change management in an IT environment, and deal with components/business units with conflicting interests and issues including human resources, budget/finance, and contracting/procurement, as related to program/project management.

MTQ 3 - Demonstrated knowledge of current concepts, trends, and technical issues in information technology, portfolio management, planning, information resources management and systems acquisition as related to program/project management

MTQ 4 - Demonstrated ability to manage large, complex, multi-million-dollar information technology programs and projects.

EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative addressing each ECQ, not to exceed two (2) pages per ECQ for a total of no more than 10 pages. You must fully address each ECQ to be rated for further consideration. Current or former career SES employees, or OPM/QRB Candidate Development Program (CDP) candidates are not required to address the ECQs.Introduction: The Office of Personnel Management (OPM) has identified five Executive Core Qualifications (ECQs). The ECQs were designed to assess executive experience and potential - not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions - not whether they are the most superior candidates for a particular position. Successful competence in the SES requires competence in each ECQ. Candidates must demonstrate executive experience in all five (5) ECQs. Your application should reflect an overall record of the knowledge, skills and abilities necessary to succeed in the SES.

Examples of good qualifications statements and the use of the C-C-A-R model (Challenge/Context/Action/Results), the preferred method of writing your ECQs, is provided in OPM's Guide to SES Qualifications.

Format: For each of the five ECQs, provide two examples of your qualifications using the four C-C-A-R elements.

1. Challenge - Describe a specific problem or goal.

2. Context - Talk about the individuals and groups you worked with, and/or the environment in which you worked to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).

3. Action - Discuss the specific actions you took to address a challenge.

4. Results - Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

NOTE: Your responses to the five ECQs must describe the context and the results of your achievements in lay terminology, free of jargon and excessive reliance on acronyms.

ECQ 1 - LEADING CHANGE - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Leadership Competencies: creativity and innovation, external awareness, flexibility, strategic thinking and vision).

ECQ 2 - LEADING PEOPLE - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Leadership Competencies: conflict management, leveraging diversity, developing others and team building).

ECQ 3 - RESULTS DRIVEN - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Leadership Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving and technical credibility).

ECQ 4 - BUSINESS ACUMEN - This core qualification involves the ability to manage human, financial, and information resources strategically. (Leadership competencies: financial management, human capital management and technology management).

ECQ 5 - BUILDING COALITIONS - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and Local governments, nonprofit and private-sector organizations, foreign governments, or international organizations to achieve common goals. (Leadership Competencies: partnering, political savvy and influencing/negotiating).

Detailed information on the Executive Core Qualifications is available here. Should you require additional guidance in writing your ECQs, please click below:ECQ Template

Responsibilities:

This position is located in the U. S. Department of Housing and Urban Development (HUD), within the Office of the Chief Information Officer (OCIO), Office of the Assistant Chief Information Officer for Customer Relationship and Performance Management (CRPM).

The OCIO is responsible for HUD's technology infrastructure and for the processes and practices that support the flow of information. The Office of the Assistant CIO for CRPM consists of three divisions, responsible for providing strategic information management leadership through stakeholder partnerships, to improve business results, increase business value, and achieve management and operational excellence. This is accomplished by aligning IT policy and governance, portfolio management, risk management, and IT project management policies, practices, and procedures across the Department within the context of the overall IT planning process.

The Assistant Chief Information Officer for CRPM, serves as a key advisor to the organization while providing leadership, strategic direction, and executive oversight of the Department's annual Information Technology (IT) investment budget of approximately $300M. The Assistant CIO will provide leadership through coordination and collaboration in the areas of policy, strategic planning, government, and industry relationships.

• Serves as principal advisor to the CIO on the establishment of a strategic management framework to improve the planning and controls of IT investments and operations in order to effectively and efficiently facilitate the advancement of HUD's mission.
• Delivers IT business value through IT leadership, policy, direction, guidance, management, integration, and governance; and support the CIO and other HUD senior managers on the strategic use of IT for core business processes and achievement of mission critical goals. Directly overseeing enterprise program management, investment management, and portfolio management, the Deputy CIO defines and implements policy, procedures, and guidelines to ensure efficient and cost-effective IT management and planning in support of HUD's missions and objectives.
• Directs organizational activities, frames strategic plans based on broad organizational assessments and evaluations of long term organizational objectives. Sets all internal control standards for effectiveness, efficiency, and productivity and assesses all organizational policy, program, and project viability.
• Determines the financial and personnel resources needed to achieve mission objectives and support mission operations, identifies the need for major organizational improvements and develops the requisite plans and directs implementing actions.
• Oversees and directs the internal organization, staffing, policies, and personnel authorities required to carry out the responsibilities of the organization, including the recruitment of senior managers and technical experts necessary to ensure the success of the programs. Oversees HUD's annual IT Investment (Exhibit 53/300) budget of approximately $300M annually and ensures alignment with business requirements, program, mission, and federal goals and objectives, to include, coordination and management of activities such as budget formulation, strategic portfolio reviews, performance measurement, and investment prioritization.
• Supports the CIO in executing the mission through the governance structure.
• Establishes a policy and governance operating model and framework that defines roles and responsibilities, process and procedures, performance measures, and expected outcomes to be utilized by the varying governing bodies of which the OCIO leads.
• Oversees the conduct of studies leading to HUD fully implementing and institutionalizing a disciplined and documented process consistent with laws and regulations.
• Oversees the management of the organization's budget operations by establishing budget policy and providing instruction to management officials during budget calls or other budget formulation processes.
• Oversees in the examination and evaluation of scorecards, metrics, and performance standards in order to accomplish desired program results

Salary : $141,022 - $212,100