Information Technology Specialist

POSTED ON 9/21/2022 CLOSED ON 12/6/2022

Job Posting for Information Technology Specialist at Office of the Chief Technology

This position is located in the District of Columbia, Office of the Chief Technology Officer (OCTO). The purpose of the position is to provide direct desktop support and administration to assigned District government agencies. The incumbent will also be responsible for the day-to-day handling of service requested for support and problem resolution as assigned to them under the OCTOHelps program. Duties will include the triage of ticket assignments, remote and direct customer interaction.

Duties and Responsibilities

Solves basic technical problems and investigates elevated issues, confirms the validity of problems and seeks solutions related to more complex issues. Executes triages and provides technical assistance in a multi-tiered platform environment. Troubleshoots various incident requests and updates, resolves or escalates to appropriate groups. Provides direct desktop support and supports Microsoft based hardware/software such as, Microsoft Windows Operating Systems (Windows 2000, Windows XP, and Windows 7) Apple Operating Systems (*Mac OS 9 —IO.X.X and higher), Microsoft Office Suite applications (Microsoft Office 2000, XP, 2003, 2007 and 2008-Mac Only). Builds relationships using superior customer service skills. Works in a dynamic environment, handling multiple incidents simultaneously.

Troubleshoots connectivity issues directly correlated with data port activation, toning and tracing data lines from the port to patch panel. Assists with network switch\router connectivity issues. Works with wireless profile configuration, including user authentication to secure wireless networks, connectivity issues between mobile devices and WAPs. Works with installation and support of specialized applications that are utilized by the various agencies supported by our program. Operates without constant supervision. Has strong organization and administrative skills, time management skills, and can multi-tasks: handling several requests simultaneously. Troubleshoots PC\MAC, Network Printing Devices, and Local Printing Devices. Works with a remote- control tool such as LANDesk, Apple Remote Desktop, DameWare or Remote Desktop or an equivalent. Gains knowledge and keeps abreast of new technological developments in the IT Field related to best standards and practices to the extent that the advancements benefit the District government in its entirety. Duties specific to the business area functions are as follows: Receives technical service requests from customers and must troubleshoot, resolve or escalate the issues in a timely fashion. Performs other related duties as assigned.

Qualifications and Education

Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-11 grade level, or its non-District equivalent, gained from public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is directly related to, IT Specialist work. The applicant must provide direct desktop support and supports Microsoft based hardware/software such as, Microsoft Windows Operating Systems (Windows 2000, Windows XP, and Windows 7) Apple Operating Systems (*Mac OS 9 —IO.X.X and higher), Microsoft Office Suite applications (Microsoft Office 2000, XP, 2003, 2007 and 2008-Mac Only). Provides direct desktop support and supports Microsoft based hardware/software such as, Microsoft Windows Operating Systems (Windows 2000, Windows XP, and Windows 7) Apple Operating Systems (*Mac OS 9 —IO.X.X and higher), Microsoft Office Suite applications (Microsoft Office 2000, XP, 2003, 2007 and 2008-Mac Only).

Licensures and Certifications

None.

Working Conditions/Environment

The work is sedentary in nature; however, some lifting to 501bs. may be necessary. The work is performed in an office setting.

Other Significant Facts

Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications.

Tour of Duty: Varies

Type of Appointment: Career Service – Regular Appointment

Pay Plan, Series and Grade: CS-2210-12

Promotion Potential: No known promotion potential

Collective Bargaining Unit: This position is not in a collective bargaining unit

Area of Consideration: Open to the General Public

Essential/Emergency Designation: This position has an Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable. The employee in this position is designated as an emergency.

Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications.

For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see the links below:

www.dc.gov

https://www.youtube.com/watch?v=tH55ctiReKs (Welcome video from Mayor Bowser)

https://octo.dc.gov/

https://dchr.dc.gov/page/employee-benefits

https://washington.org/

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