What are the responsibilities and job description for the Team Leader position at Office Performance?

Office Performance is seeking an professional individual to join a local chain that is very well known in the food service industry. As a Team Leader, you will play a crucial role in working with others in a work environment that entails both front of house and back of house job duties.. This is an excellent entry level opportunity for someone who is fairly new to the workforce and wants to gain professional experience.

In this role, you will be responsible for overseeing the day-to-day operations at the cash register as well as the kitchen. You will provide guidance and support to team members, monitor performance, and implement strategies to improve customer service standards.

We are looking for a highly motivated individual with strong leadership skills and a proven track record in customer service. The ideal candidate will have excellent communication skills, the ability to motivate and inspire a team, and a strategic mindset to drive continuous improvement.

Responsibilities

Collaborate and work as a team with at 5 other team members at a time
Take customer orders and provide knowledge and pricing on menu items
Get customer feedback and implement strategies to improve customer service standards
Comply with general hygiene rules and upkeep food inventory and kitchen supplies
Handle escalated customer inquiries and complaints
Cash management utilizing basic math skills
Electronic payment management and processing
Ensure adherence to company policies and procedures
Partake in regular performance evaluations and goal setting