Director, Delivery

About Ogilvy

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry.

About The Role

Our Delivery Directors bring exceptional value to our agency and clients by managing complex client programs overseeing delivery and program operations. They are the trusted partner to the program’s integrated leadership team, senior and executive internal stakeholders, and key clients to deliver operational excellence, speed to market, resource management and optimization, and profitability management to their business(es). They are expected to successfully navigate complex projects, program process and operations of the program at large with a collaborative approach, ensuring team effectiveness and overall delivery excellence.

What You’ll Do

• Direct and lead best in class delivery across a large complex program
• Influence and ensure the quality of work by implementing the right process and talent assignments to get to our best work
• Build collaborative and innovative integrated teams
• Provide a deep understanding of every department, discipline and specialist role to ensure the right people are available at the right time at the right level of effort to deliver great work
• Develop and maintain high levels of team effectiveness (trust, communication, conflict resolution, collaboration, productivity, inclusion, engagement)
• Mobilize and drive the integrated team through all key milestones across the program
• Develop scopes and staff plans for medium and large-scale complex projects
• Manage timelines, milestones, deliverables, and staffing
• Conduct thorough and ongoing cross-impact analysis within program and across the office to identify potential resourcing and project risks and develop necessary contingency plans
• Acts as first point of contact for all delivery escalations and, working with their client and agency teams, resolves escalations in a systematic and timely manner
• Demonstrate an in-depth understanding of program profitability and risk mitigation plans
• Own project management/workflow system updates and overall management
• Ensure centralized organization and communication across the team and program
• Serve as a mentor and manager to the delivery team, supporting their upskilling and overall career development.
  
  

What You’ll Need

• 8 years of proven hands-on delivery experience in directing and managing large scale programs
• Delivery and project/program management experience working across social first creative, social responsiveness creation, influencer programs and management, content at scale creation, performance marketing and/or experience.
• Experience in production/content production and/or content studio management a plus.
• Capable of leading multi- and cross-functional teams to deliver world class outcomes
• Extensive experience in managing multi-stakeholder clients, with demonstrative ability in providing consultation across a large integrated offering
• Proven experience in working with executive level team (agency and client)
• Ability to be hands on in ensuring stakeholder alignment to project and program planning, including adherence to critical milestones
• Proven change management experience and expertise to drive process roll out, systems and tools adoption, and ongoing updates and optimizations
• Extensive experience managing the development of scopes of work, commercial agreements and service level agreements
• Experience in leading and mentoring junior and mid-level teams in delivery
  
  

Who You Are

• A partner to the cross-functional leadership team ensuring collaboration and centralized prioritization of the team and between the agency and client
• A confident experienced leader of global teams (e.g. multiple domains, across geographies etc.) to deliver integrated client solutions that achieve measurable business results for our clients
• A creative-first and strategic-forward operational leader with the ability to influence and build trusted relationships with clients and team members
• An effective communicator and negotiator, able to explain complex or difficult issues and provide collaborative and clear directive and influence to drive decisions that are in the best interest of the work, the client, and our talent and agency
• An amazing mentor as well as manager to junior and mid-level direct reports
  
  

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details.

Pay Range

$100,000—$230,000 USD

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.