What are the responsibilities and job description for the Diesel Technician position at Ohalloran International Inc?
Trivista Companies is a great place to work! Trivista is an International Truck dealer group operating in 5 states. We have collectively served our communities for over 200 years and believe our growth strategy, community involvement, and emphasis on customer and employee satisfaction makes us a leader in the industry.
We have a Comprehensive Benefit Package including Competitive Pay Rates, 401K with match, Health, Vision and Dental Insurance, PTO, Short- & Long-Term Disability. Trivista also has a commitment to safety along with a well-rounded Service Management Team that is energized regarding our role in the Transportation Industry.
The Diesel Technician provides repairs, maintenance and care for the customer’s equipment which shall be of the highest possible standard of quality.
DIESEL TECHNICIAN ESSENTIAL JOB DUTIES: (This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations.)
Technical proficiency and teamwork:
- Obtain and maintain 100% Certified Technician Status with LMS, Cummins and other OEM’s as required. Attend hands-on classes as required.
- Strive for a 90% or higher proficiency average.
- Conduct self in a professional manner while demonstrating a strong work ethic.
- Perform repairs correctly and efficiently.
- Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
- Foster the Service “Team” attitude by interacting with others in a positive manner.
- Ability to work daily and overtime as required.
- Ability to assist in other work-related areas as requested.
- Review customer’s concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
- Use online International and other OEM resources, (i.e. FCAP, EDS, Edith) to diagnose concerns.
- Monitor and communicate professionally with IKnow, EDS and other OEM case files.
- Obtain required information and documentation to initiate and successfully file warranty claims.
Customer satisfaction:
- Perform a courtesy inspection of every vehicle.
- Communicate any repair/preventative maintenance needed which is not noted on the work order.
- Always identify the three “C’s” – Complaint, Cause, Correction.
- Determine necessary parts and labor needed to complete repairs and ensure customer is aware of all repairs and charges.
- Verify all service work has been performed and completed with the highest possible standard of quality.
Communication:
- Advocate open communications between shift technicians to ensure an efficient flow of information.
Compliance:
- Promote a safe (i.e. eye protection, etc.) and clean work environment.
- Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
- Promote the proper use, care and storage of company tools and equipment.
- Other duties as assigned.