Customer Service Representative

Position: Customer Service Representative

Location: Bessemer, AL

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Position Statement:

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company .

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Handle exceptions, substitutions, allocations, and other special problems.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Negotiate best pricing for products/services with suppliers
• Enter and maintain customer sales orders into SX.e distribution software system.
• Communicate any order issues with Accounting Department
• Perform all tasks assigned by the Manager

Education and Experience Requirements:

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."

About OTC Industrial Technologies:

OTC is one of the largest industrial distributors and service providers in the United States. Our award-winning team is the market leader offering engineered solutions, technical solutions, and aftermarket field support across a variety of industries including:

• Automotive
• Aerospace
• Power Generation
• Mining & Aggregate,
• Medical
• Food & Beverage
• Chemical Processing and many more

We are proud to serve such well-known companies such as Toyota, Dupont, Dow, BP, GE, Pitney Bowes, Honeywell, Delphi, Ford, Timken, Bayer, and Freeport-McMoran.

We employ over 1,600 employees in more than 57 locations ... and growing! The OTC team includes industry leading organizations that include OTP Industrial Solutions, Furey Filter and Pump, JCI, IPEG, Keller Electrical, Laron, Buckeye Pumps, PK Controls, Ohlheiser, Air Technologies, Midway, Contrast, FACT, Tape, etc.. Our size and strength give us the resources to drive continuous improvement, while local decision-making enables the agility to quickly meet our client's unique needs.