IT Support Analyst

Oktana is a custom software development company specializing in Salesforce technologies.

We challenge the traditional consulting model by building a solid connection between our customers and team. With 200 technologists across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay, and the U.S., we continue to grow.

We seek an experienced IT & Operations Support Analyst to support our US office and work with an international team. This part-time position (8 am – 12 pm ET) is based onsite in our downtown Charleston, West Virginia office.

You Will

• Join a team of IT partners across each of our offices to deliver on long-term projects
• Act as the day-to-day IT partner to our US team of 20
• Maintain our hardware inventory in the US and periodically manage shipments to our other offices
• Manage the physical operations of our West Virginia office by ensuring it is kept orderly and secure
• Manage badging for West Virginia building and office
• Manage the daily mail received at our West Virginia office
  
  

Requirements

• A proactive attitude
• Experience in IT end-user support
• Formal training on network infrastructure and security
• Ability to maintain and repair hardware (e.g., laptops)
• Ability to compile and maintain documentation and reporting
  
  

Nice to have

• An interest in security, system administration, network operations, testing
• MacOS experience
• Linux server configuration
• Knowledge in handling Fortigate firewalls
• Spanish language skills
  
  

Benefits

• Experience working in a global environment
• Access to health insurance and 401(k)