Sales Associate

FLSA: Non-Exempt

JOB TITLE: Sales Associate

DEPARTMENT: Store Operations

REPORTS TO: Store Manager/Assistant Manager 

GENERAL SUMMARY: 

Responsible for providing and maintaining exceptional customer service.  Processes sales quickly, accurately, and efficiently and performs all cash register duties.  Performs other duties, (including pricing and stocking merchandise) as necessary to maximize profitability, while protecting company assets and reducing losses.

DUTIES and ESSENTIAL JOB FUNCTIONS: 

• Follow company work processes to receive trucks, open and unpack cartons and price merchandise.
• Ensure every customer receives exceptional service by providing a friendly environment.
• Maintain an awareness of all promotions and advertisements.
• Accurately and efficiently ring on registers.
• Accurately maintain all cash and other forms of tender at the registers.
• Ensure register area has outstanding housekeeping standards.
• Follow the merchandise guide and management guidance to build displays, endcaps, features and stock merchandise.
• Direct customers to merchandise location.
• Help foster an environment of teamwork.
• Recover and face merchandise on shelves and restock shelves and price merchandise.
• Assist with training and development of new associates with guidance from Store Manager.
• Comply with all company policies and procedures as outlined in the Standard Operation Procedures manual and Team Member Handbook.
• Help maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
• Any other tasks, assignments or responsibilities as directed by Management.

KNOWLEDGE and SKILLS:

• Proficient in reading, speaking, and writing English.
• Effective interpersonal skills
• Effective oral and written communication skills.
• Understanding of safety policies and practices
• Ability to read and follow merchandise guide.
• Knowledge of basic cash handling procedures.
• Ability to perform cash register functions.
• Ability to be a team player.

WORK EXPERIENCE and/or EDUCATION:

• High school diploma or equivalent preferred.

COMPETENCIES:

• Aligns motives, values, and beliefs with Old Time Pottery values and culture.
• Works as a team player.
• Recognizes that his/her actions directly impact store performance.
• Demonstrates responsiveness and sensitivity to customer needs.
• Ability to perform all cash register functions efficiently and safely.
• Maintains an efficient, orderly, clean, and safe store.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

• Constant walking and standing
• Frequent and repeated bending/twisting from the waist to stock merchandise, unload trucks or assist customers.
• Frequent handling or grasping of merchandise and equipment such as pricing guns, box cutters, two-wheel dollies, pallet jacks and shopping carts.
• Operate compactor/baler.
• Frequent and proper lifting of up to 25 pounds from floor to waist.
• Frequent carrying of merchandise of up to 25 pounds.
• Occasional and proper lifting of up to 25 pounds from waist to overhead.
• Occasional squatting and kneeling to stock merchandise and unload trucks or assist customers.
• Occasional work above the waist and/or shoulder.
• Occasional climbing – ascending/descending using a ladder.
• Occasionally exposed to outside weather conditions.
• Gross handling/finger dexterity.
• Forcible push/pull of up to 200 pounds of force using material handling equipment.
• Fast-paced environment; moderate noise level.

Date: 04/2021

This job description represents an overview of the responsibilities for the above referenced position and is not intended to represent a comprehensive list of responsibilities. Job responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. An Associate should perform all duties as assigned by his/ her supervisor.