What are the responsibilities and job description for the Dental Services Manager position at OLE Health?
POSITION TITLE: Dental Services Manager
DEPARTMENT: Dental
REPORTS TO: Dental Director
LOCATION: Davis, CA
SCHEDULE: Full Time, Monday-Friday; 8am-5pm
PAY RANGE: $80,787.20 to $98,737.60 annually
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays 1 Float Holiday
- 4% Employer Match for 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: The Dental Services Manager is responsible for planning, coordinating, directing, and overseeing the clinical, operational, and program activities and staff on a day-to-day basis to ensure delivery of customer-focused, efficient, and quality patient care. The Dental Services Manager will create and lead a synchronized environment, rich with information and communication, that streamlines patient experience, provides support and direct supervision of staff while maximizing the use of health center resources. Provides patient care based on practice guidelines, standards of care, and federal/state laws and regulations.
EDUCATION, EXPERIENCE, TRAINING
- Bachelor’s Degree in health administration or related field or minimum of five years progressive related experience; or equivalent combination of education and experience.
- Must have demonstrated supervisory experience.
- Must have experience as a Dental Assistant or as a Supervisor of DA’s.
- Work experience in a Community Health Center environment preferred.
- Computer and data entry skills required; electronic health record system preferred.
- Experience working with culturally diverse populations.
- Strong verbal and written communication skills required; Bilingual (English/Spanish) preferred.
- Excellent interpersonal and customer service skills required.
- Must have strong analytical skills and ability to problem solve.
- Strong organizational, planning and delegating skills required.
- Valid Drivers’ license required.
KNOWLEDGE OF WORK
1. | Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines |
2. | Ability to supervise, lead and develop staff |
3. | Knowledge of state and federal regulatory agencies including, but not limited to, JCAHO, and OSHA |
4. | Knowledge of dental policies and procedures |
DUTIES AND RESPONSIBILITIES
1. | Personnel Management: Responsible for time keeping, education of staff, evaluations, employee counseling, and other management responsibilities as needed |
2. | Manage multiple satellite clinics in Napa and Solano counties |
3. | Facilitate patient access to services and programs |
4. | Monitor all provider schedules in electronic health record |
5. | Maintain an accurate visit status of all patients checked in/out |
6. | Act as point of contact for providers and staff regarding troubleshooting issues related to clinic flow (i.e. lab codes, work flows, translation services, supplies, etc.) |
7. | Performs Front Office duties as assigned or as needed to support care team staff |
8. | Facilitate and lead the training and orientation of new DA/RDA staff |
9. | Conduct back office audits including checking for expired medication and updating logs of facility audits |
10. | Maintenance of budget, including the purchases of dental equipment, to meet the needs of the dental department |
11. | Oversee and assist with the center’s cash handling procedures, make bank deposits, reconcile balances, see that documentations are provided to Finance department in a timely and accurate manner |
12. | Perform auditing, reporting and process improvement for Quality Assurance measures |
13. | Performs other duties as assigned |
Salary : $2,000 - $98,738
