What are the responsibilities and job description for the Host position at Ole Red?
Nestled in the heart of the Great Smoky Mountains, Ole Red Gatlinburg is a popular restaurant, music venue, and retail space inspired by country superstar Blake Shelton.
Overview
Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the venue.
Job Description
- Greet all guests promptly and courteously in a professional manner.
- Control the flow of guests coming into the restaurant and those who are waiting for a table. Direct guest to appropriate location to wait when on a wait.
- Estimate and quote accurate wait times for tables. Show guests to tables, place menu on table for guest, wait for guest to be seated before leaving the table.
- Thank each guest for visiting the restaurant and invite him/her to return in a friendly and sincere manner.
- Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow.
- Keep host area clean and organized throughout the shift (shift mechanics), maintain running duties. Adherence to standard operating procedures.
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.
- Perform other duties as assigned.
Requirements
Education
- High School Diploma or equivalent preferred
Knowledge, Skills and Abilities
- Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Health insurance
Work Location: One location
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