What are the responsibilities and job description for the IT Help Desk Technician position at Ollie's Bargain Outlet?
Enjoy a 4-day work week and 120 hours of PTO!
A Help Desk Technician at Ollie's Bargain Outlet delivers essential IT support to over 500 retail stores and corporate associates. In this phone-based role, you'll assist with problem-solving, solutions, and coordinate basic user technical training and documentation. Join Ollie’s 42-year history of retail success and earn a 20% discount on all your Ollie’s purchases. Publicly traded since 2015 and recognized by the National Retail Federation in 2024 as one of the top ten fastest-growing retail companies in the U.S., we’re 500 stores strong in 31 states and intensely focused on expanding our footprint.
Join our team and live the Ollie-tude!: (Ollie’s Core Values)
- BE A TEAM PLAYER- Associates are expected to be supportive and work together.
- BE CARING- How do I treat others with courtesy, dignity, and respect?
- BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
- BE COMMITTED- Operate with grit, passion, tenacity, and action.
- BE GROWING- How do we get better every day?
- BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Competitive Benefits
- Medical, Dental, Vision, and RX coverage begins Day 2 of employment
- 401K, Company match begins at Associate enrollment
- FSA/HSA (Flexible & Health Savings Account), set aside pre-tax dollars to reduce your taxable income
- Strong field sales career growth & talent development culture for top performers
- 20% Associate discount on all Ollie’s purchases & annual bonus program
-
120 hours of PTO that start accruing on day one
Primary Responsibilities:
- Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
- Test and debug software and hardware issues in order to provide solutions to reported problems.
- Assist with coordinating the resolution of hardware/software system problems.
- Perform more advanced troubleshooting and assist users through more advanced procedures.
- Advise and assist end users with the operation and use of systems.
- Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
- Configure and install desktop systems, thin client terminals, and laptops.
- Configure and install store systems.
- Perform periodic maintenance of systems at the support center, distribution centers, and stores.
- Provide professional customer service to managers and users.
- Complete any additional responsibilities as assigned
Qualifications:
- High school diploma or equivalent required.
- 1 year experience in Information Technology.
- Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
- Ability to exercise sound judgment.
- Ability to preserve confidentiality of information.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Excellent analytical skills.
- Accuracy and attention to detail.
- Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull over 100 pounds.
- Ability to remain in a normal seated position regularly.
- Ability to see, hear, and speak regularly.
- Ability to grip, reach, and pinch with arms and hands frequently.
- Ability to bend and twist occasionally.
Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.
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