Field Service Technician

JOB DESCRIPTION

JOB TITLE: Field Service Technician

EMPLOYER: OME Inc.

SUMMARY: Performs a wide range of skilled mechanical work to produce quality products in a timely manner; performs operations from work instructions.

DUTIES AND RESPONSIBILITIES:

· Performs a wide range of skilled repetitive mechanical assembly operations in support of production projects.

· Assembles, modifies, reworks, and/or reassembles production components utilizing drawings, process documentation, and/or verbal instructions.

· Prepares and utilizes basic hand tools and machines including but not limited to power screwdriver, ruler, solder iron, clamp machine, heat gun, vise, solder pot, crimpers, pinning machine, and automatic wire strippers.

· Identifies wires with use of basic color code sequence.

· Participates in first time production runs of new products.

· Supports cycle count activity, inventory handling, and inventory transactions following established material procedures.

· Participates in continuous improvement and team building activities; maintains productive working relationships with all team members.

· Possesses and maintains thorough knowledge of industry, machinery, and techniques.

· Possesses and maintains thorough knowledge of all applicable safety regulations and considerations.

· Assists with creation of work instructions and bills of material as needed.

· Completes all required paperwork; prepares required reports and correspondence.

· Performs clean-up, bend organization, and tool inventory activities.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

· One to two years related experience or equivalent.

· Excellent manual dexterity and hand/eye coordination.

· Ability to identify colors.

· Ability to read and understand work instructions and assembly drawings.

· Familiarity with various mechanical and electrical measuring equipment.

· Commitment to excellence and high standards

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

· Acute attention to detail

· Ability to work on complex projects with general direction and minimal guidance.

· Ability to understand and follow written and verbal instructions.

· Ability to understand any and all safety requirements and cautions

· Ability to perform the physical labor necessary

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

• Frequently work near moving mechanical parts
• Occasionally work in high, precarious places

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.