Front Desk Receptionist

Summary Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and coordinates various aspects of ophthalmic surgery by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone/emails and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Sorts mail and handles fax requests.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Contacts no show appointments.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
• Checks eligibility and coordinates referrals for patients through insurance and other physician offices.
• Collects payment from patients and reconciles daily cash reports.
• Maintains and controls the release of information to authorized persons only.
• Ensures that records are reviewed by the appropriate person prior to release for any reason.
• Ensures patient referral source is kept abreast of patient care.
• Maintains a neat and orderly work area.
• Orders, receives and maintains office supplies.
• Ensures patient needs are met in accordance with the Lasik facility, physician instructions and administrative protocol.
• Schedules patients in person or over the phone for the recommended surgical procedure completing all necessary paperwork, and enters appointment into computerized scheduler, updating information as necessary.
• Reviews surgical packet with patient while going over all enclosed paperwork and details involved with the surgery.
• Coordinates activities with other departments, or doctor offices if necessary.
• Obtains the required medical clearance if necessary.
• Confirms patient surgery appointment with all necessary information to make sure all questions have been answered and information is clear.

Requirements

High School Diploma or G.E.D

Other Requirements

The following employees are required to be fully vaccinated and are to remain up to date with subsequent vaccinations in accordance with the as then current CDC guidance, those who access any OOMC ASC facility, those who work in the city of Philadelphia , and those who work in New York City.