What are the responsibilities and job description for the PC Technician position at OMNI FAMILY HEALTH?
Title: PC Technician
Job Summary: Under direction from the IT Support Manger, the PC Tech performs Level II computer and peripheral device support. This includes desktop, laptop, and other user device support. The PCI Technician will handle break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair. This position handles escalated issues that Level 1 support is not equipped to handle. The PC Technician is responsible and authorized to research and implement fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve. This position also assists in operating and implementing enterprise computer systems and peripherals as required.
