What are the responsibilities and job description for the Director of Front Office position at Omni Hotels & Resorts?
Overview
THE MODERN HOME OF AMERICAN GOLF
Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the largest resort currently in development in the country. Opening spring 2023, the resort will feature 500 guest rooms and suites, 10 four-bedroom ranch houses, three pools, including an adults-only rooftop infinity pool, a destination spa, Lounge by Top Golf, and over 127,000-square feet of indoor and outdoor meeting and event space. An expansive retail and entertainment district will feature dining, shopping and an outdoor stage set to be activated for concerts and outdoor programming. The Resort will become a leading destination for golf providing an unparalleled experience for those who are advanced players, new to the game, and everything in between. The resort will offer 46 holes of golf designed by Beau Welling and Gil Hanse, including two 18-hole championship golf courses, a lighted 10-hole short course, and a lighted two-acre putting green.
Job Description
Omni PGA Frisco Resort is now hiring a Director of Front Office. Opening in the spring of 2023, Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
The Director of Front Office will oversee the Front Desk, Concierge and Ideal Services teams. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.
This role will start in February/March of 2023.
Responsibilities
- Lead morning standups with Resort Leadership team
- Report directly to the Director of Rooms
- Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators
- Provide support to Guest Services Manager who oversees Bell, Valet, Transportation and Loyalty
- Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.
- Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Checking Guests In and Out of the resort
- Providing lobby support during peak hours
- Assisting Valet and Bell with heavy arrivals or departures
- Assist Concierge team with reservations
- Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
- Support team by:
- Creating schedule
- Completing payroll timely
- Providing on going training to current associates
- Create training plans and schedules for newly hired associates
- Hold daily stand up meetings
- Hold monthly All Together Get Together meetings
- Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs
- Handle guest complaints maintaining a satisfactory impression with the guest
- Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.
Qualifications
- Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property
- Must be able to navigate the interior and exterior of the resort.
- Must have experience with Property Management Systems (Opera experience preferred)
- Must be able to work flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must be able to walk and stand for extended periods of time - up to 8 hours per day.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
