Director of Housekeeping

Overview

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

Reporting to the General Manager, the Director of Housekeeping is responsible for managing and directing all Housekeeping functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Manages, motivates and counsels performance issues for housekeeping associates. 

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspections
• Responsible for overseeing the House persons, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Manages departmental funciton in compliance with Collcctive Bargaining Agreement.

Qualifications

Candidates must have a successful and proven track record of achieving and motivating associates to provide the highest quality guest service; anticipating guest needs and resolving problems; meeting financial goals of productivity, expense controls, hotel inventory controls and forecast accuracy; training and developing hourly associates and managers for leadership positions; managing department labor relations and associate performance; improving associate satisfaction and recognition; selecting qualified talent for management and hourly positions; determining root causes of and resolving recurring problems; and ensuring that standards and controls are adhered to. This candidate will possess strong communication, time management, administrative, leadership, and financial skills and be able to inspire creativity at all levels. Must present his or herself professionally. Will have the passion and drive to roll up his or her sleeves on a daily basis ensuring we provide a luxury product and experience for all our guests. Previous Rooms Division management experience of at least three years is required. Experience with unionized workforce preferred. 

Pay Scale - $70,356.00- $105,534.00. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Salary : $70,356 - $0