Hotel - Front Desk Supervisor

Location

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. Oversees the Front Office in absence of manager.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• Ability to oversee train & lead Asssociates.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• Minimum 1 year supervisory experience in a luxury, full service hotel
• Internal candidates; minimum 2 years Front Office experience / supervisory experience at Omni Hotels
• Attain a high propensity for customer service.
• Previous cash handling & property management system experience.
• Night Audit experience preferred.
• Experience in payroll & scheduling preferred.
• Ability to stand for prolonged periods of time.
• Flexible schedule availability to include overnight shift when needed.
• Familiar with systems such as Key entry, Kronos, Synergy, Alice, OPERA, Vision, GoConcierge, Microsoft Office
• Exceptional engagement & ability to work in a fast paced environment
• Ability to stand entire shift
• Available to work all shifts, weekends & holidays

End of Job Description