Location Omni Tempe Hotel at ASU MODERN ELEGANCE WITH TEMPE CHARM Set to open in the Spring of 2023,Omni Tempe Hotel at ASUwill amplify Tempe's revitalized downtown area and bring some of the largest conference and meeting space to the city. The hotel will feature 330 guest rooms, including 11 suites, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of flexible indoor and outdoor meeting space with expansive views of the ASU campus and the Tempe cityscape. Whether you are looking for a destination for your weekend getaway, a meeting room or event space for a conference or wedding, or a night out at the multiple upscale restaurants, the Omni Tempe Hotel at ASU is sure to meet the needs of the most refined travelers. Job Description Omni Tempe Hotel at ASUis seeking anOvernight Front Office Supervisorto join the pre-opening team of our brand-new upscale hotel. Opening in the spring of 2023, Omni Tempe Hotel at ASU will provide Tempe with 330 guest rooms, 36,000 square feet of event space and four new food and beverage outlets. Featuring a rooftop upscale restaurant and the largest ballroom in the area, we expect to provide tremendous options for our guests for dining and entertainment. So where does the Overnight Front Office Supervisor fit in? This role,budgeted to start in April, will work as an integral part of the rooms division to create a 4-diamond guest experience from guest arrival through departure. Our ideal candidate possesses a passion for leading a dynamic team of associates and providing exemplary moments of service to each guest. Responsibilities - Assists the Night Manager and Overnight team in supporting the hotel operations and completing the night audit. - Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment. - Answer incoming calls and execute any guest requests. Complete wake-up calls and communicate any in room dining orders for breakfast. - Block rooms according to guest preferences and drive revenue through engaging associates with upselling program. - Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always. - Communicates any needs or concerns within the hotel with the appropriate departments. - Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates. - Ensures compliance with all Front Office policies, standards, and procedures. - Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner. - Responsible for all duties of the Night Manager in their absence. - Attend all required department training and meetings. Qualifications - High School graduate or equivalent. - Prior Rooms Supervisory experience preferred. - Must be able to work a flexible schedule including weekends, and holidays. - Previous resort experience preferred. - Must be 21 years of age or older. - General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel. - Excellent communication skills. - Customer service oriented, ability to multi-task, detail oriented and excellent organizational skills needed. - Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles. - Must be able to stand for long periods of time. Must have a valid driver's license and an excellent driving record. *This position is a full-time, on-site position with no work from home flexibility. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Job LocationsUS-AZ-Tempe Posted Date4 weeks ago(2/1/2023 1:46 PM) Requisition ID 2023-84795

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Category (Portal Searching) Front Office Operations