Help Desk Analyst - MSP

Our client is a Houston-based, privately held consulting, back-office outsourcing, and IT outsourcing firm that delivers services exclusively to the upstream and midstream oil and gas industry. They are known as one of the oil and gas industry’s leading partners and support clients of all sizes through every stage of their company’s lifecycle. They are currently seeking an Oil & Gas Service Desk Support Analyst with Managed Services Experience to join their team!

Responsibilities:

• Work directly with customers on support issues and service requests via email, phone and in-person
• Coordinate with team members to ensure timely resolution of incidents
• Ensure customer satisfaction by maintaining service status updates
• Configure, deploy, manage, and maintain equipment and inventory
• Install and maintain hardware deployments
• Install and maintain software deployments
• Provide desktop and infrastructure support
• Coordinate with carriers, service providers and vendors to correct issues
• Develop, manage, and maintain vendor relationships
• Provide technical assistance during mergers and acquisitions
• Develop and maintain support and operational processes
• Configure and maintain management and monitoring systems
• Execute and support office moves
• Support Oil and Gas field personnel including those on remote drilling rigs and production offices

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum of 5 years in an IT Support/Analyst role for a Managed Services Provider (MSP)
• Proficient in Microsoft Office
• Working knowledge of Windows Server 2012 and later
• Working knowledge of Active Directory services
• Proficient scripting/development skills in PowerShell and Visual Basic
• Experience with monitoring and alerting system configuration and management
• Proficiency in administration of Office 365and Azure (other cloud hosting experience a plus but not required)
• Working knowledge of networking protocols and components (DHCP, DNS, etc.)
• Experience with virtualization technologies including VMWare, Hyper V and VDI
• Oil and gas industry experience is preferred but not required
• Ability to work in a fast-paced, high energy technical environment
• High attention towards detail
• Advanced analytical and problem-solving skills
• Strong work ethic and excellent organization skills
• Exceptional oral and written communication skills
• Houston Based