IT Specialist

IT Technician Responsibilities
Include:

• Setting up workstations with computers and necessary peripheral devices
• Logging all actions and communications in a ticketing system
• Interacting with business clients in a professional manner to successfully communicate IT objectives
• Answering and servicing IT related trouble calls via phone and email through ticketing system
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications

Job brief

We are looking for a qualified IT Technicianthat will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Requirements

• Valid US drivers licenses
• Reliable Vehicle
• Pass a back ground check
• Some IT experience or education
• Solid understanding of Windows Server OS, Windows 11, Networking fundamentals
• Strong ability to communicate and willing to do so on a daily basis with clientele

Preferred skills:

• 1 year or more of helpdesk or equivalent work experience
• Experience using Windows Active Directory and Azure
• Experience with M365 and Google Workspace administration
• Hands on experience installing and managing Local Area Network solutions
• Experience installing and managing Anit-Virus solutions

Job Type: Full-time

Pay: $36,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person