Oklahoma Natural Gas is looking for a Dispatcher who will be based in our North OKC Service Center. This is a 24/7 group where you would work a rotating schedule. The likely starting shift will be 3:00pm-11:00pm and will include weekends.
What You Will Do
Perform intermediate level of work related to dispatching.
Communicate through multiple media channels including: phone, email, and electronic messaging to communicate with our customers.
Prioritize, dispatch, evaluate, and analyze field operations workload and workforce; manage work schedule to ensure appropriate resources are available.
Use multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Teams, and other applicable systems to complete daily tasks.
Assist customers and employees in person and by telephone regarding account information and service order requests including: Account inquiries, City Inspections, Emergency line locates, Service requests, Emergency situations, Reschedule uncompleted orders, Answer customer direct line inquiries for CNG, Answer field management inquiries
Process and prepare reports and records including: Emergency reports, Incident reports, Time sheets
Regular and reliable attendance is required in performance of job.
Employee will be asked to perform additional tasks as assigned.
What You Will Need
Knowledge of scheduling principles and practices.
Exchange information or instructions.
Experience in use and function of office equipment including computers and applicable software.
Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.
Application of decimals and percentages.
Knowledge of customer accounting and information center policies and procedures.
Experience related to: Dispatching policies and procedures, Operating communication devices, Emergency notification procedures, Electronic work management tools
Experience reading and interpreting maps and customer account information.
Read and write fluently in English.
Minimum Applicable driver's license
Stationary for extended periods.
Mobility to travel in and around office facilities.
React immediately to emergency situations to prevent injury to self and others.
Operate tools and equipment.
Communicate and exchange verbal and written information and instructions.
Visual abilities to perform job responsibilities.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Operation Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.