Care Coordinator Associate

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

The Patient Enrollment Coordinator is the first point of contact for our One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, enrolling, and or scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Naturally people-oriented, you are comfortable working with a senior health population to engage prospective patients and educate them on the One Medical Senior offerings. If you are excited about the opportunity to join a high-growth organization and truly make a difference in the lives of seniors, we would love to hear from you!

What you'll work on:

• Persuade prospective patients to enroll with One Medical
• Persuade unengaged patients to establish care and schedule first appointment
• Nurture leads with the One Medical Senior Brand through scheduled phone cadence
• Contact and convert assigned leads
• Schedule virtual and on-site doctor’s visits for enrolled patients
• Document patient enrollment activity in salesforce.com in a timely and accurate manner
• Meet Scheduling/Enrollment targets and any performance metrics
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Occasionally handle established patient requests/complaints
• Occasionally collaborate with cross-functional teams to support during peak workflow periods
• Additional duties assigned by manager

What you’ll need:

• 2 years experience with patient enrollment or inside sales with healthcare or technology
• Outbound/inbound call experience a plus but not required
• Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
• Have worked in fast-paced, results-driven work atmosphere
• Experience using salesforce.com or similar CRM tools
• Fluency in Spanish is a plus
• Comfortable working occasional nights and weekends
• Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
• Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
• Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

This is a full-time remote role based anywhere in the US in a One Medical Senior Health Market

One Medical is committed to fair and equitable compensation practices. The base hourly range for this role is $17.00 to $31.00 per year. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. For more information, please visit https://www.onemedical.com/careers/ .

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One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ( English / Spanish ) and Right to Work Poster ( English / Spanish ) for additional information.

Salary : $17 - $31