Support Engineer I

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.

We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.Your best life awaits.

Our Newest Opportunity:

Summary:

As a OneDigital Support Engineer you will provide support to the internal OneDigital employees through ticketing systems, email, phone, chat, as well as desk side support. The Support Engineer is responsible for researching and triaging Level I trouble tickets. He / she reviews strategies in regards to desktop resources, investigates technology trends, forecasts resource needs, recommends alternatives, and facilitates acquisitions and upgrades.

Essential Duties and Responsibilities (include but are not limited to):

• Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
• Develops desktop standard images and verifies that all desktops remain consistent with the standard.
• Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources.
• Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners).
• Manages inventories and maintains desktop resource support contracts.
• Works directly with customers to provide help and resolve any and all IT issues.
• Takes initiative and will research new issues to find resolution.

Qualifications, Skills and Requirements:

• Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
• Strong analytical, problem-solving and troubleshooting skills.
• Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
• Must demonstrate strong customer service abilities.
• Manage own work schedule with minimal supervision using exemplary time-management skills.
• Must have a high technical aptitude and be able to carry out complex technical instructions.
• Ability to take initiative and independent judgment.
• Must have well-developed analytical and problem-solving abilities.
• Highly organized with a strong attention to detail.

Education, Training and Experience:

• High School diploma required; AA/BA/BS degree preferred
• 1 - 2 years of Help / Service Desk experience is required
• Advanced Technical Training is strongly desired
• Must have IT Service Desk experience in two of the following areas:
  • Active Directory Users and Computers
  • Service Now
  • Office 365 Administration
  • IT networking and configuration of LAN/WAN
  • PowerShell Scripting
  • Telephony & Voice Integration / Troubleshooting Experience
  • Proficiency with computer imaging software
  • Intermediate knowledge of Network Systems

Thank you for your interest in joining the OneDigital team!