Branch Collection Specialist

Your Impact

At OneMain, Branch Collection Specialists empower customers – listening to their needs and providing access to friendly, fast and affordable financing for life’s expenses. In this position, you will have the opportunity to change lives on a daily basis while developing valuable skills that elevate your career.

About You

• You are motivated, goal orientated, and enthusiastic
• You believe in a workplace that fosters growth opportunities for those who are willing to earn them
• You have exceptional communication and follow-up skills
• People find you engaging and outgoing
• You thrive in a fast-paced environment
• You’re willing to listen and learn, building sales competencies and strategies that can help you advance your career

In the Role

• Utilizes advanced negotiation skills to resolve delinquency issues.
• Utilizes computer software to document calls, analyze customer problems, and resolve basic issues.
• Utilizes all available tools and technology to influence customer behavior with established procedures.
• Uses clear procedures and instructions to make choices among alternative choices of action.
• Works under direct supervision and established procedures.
• May support a range of products/services. 
• Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed.
• Applies attention to detail and task accuracy.
• Shares knowledge with less experienced collectors.
• Has increased opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies.
• Understands how duties relate/integrate with others in the team/unit.

Other Requirements

• Bachelor’s degree or some college preferred
• Relevant work experience in sales or customer service a plus
• Valid Driver’s License and Reliable Transportation is strongly recommended

OR

• HS Diploma/GED; and

• Over one year of full-time, relevant work experience
  • Sales experience (e.g. retail sales, positions with sales goals, commission sales, account executive); or
  • Management or supervisory experience in a sales or services field

Starting your career with OneMain, you have the potential to earn an annual salary plus incentives, with licensing requirements. We offer robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager.  OneMain team members benefit from competitive pay and sales-driven incentive programs, relocation benefits, health, dental, vision, 401K, profit sharing, paid time-off, paid volunteer time, tuition reimbursement and much more. Our team members work in a collaborative manner to support one another to create a great work environment.

Take the first step toward a challenging and rewarding career at OneMain!  Apply now!

About Us

Who We Are:

OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.  OneMain is constantly innovating to serve customers when, where and how they want. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.

OneMain is constantly innovating to serve customers when, where and how they want.  Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.

Corp Benefits:

At OneMain, we know that in order for our team members to be their best, they need the right opportunities and benefits.  Our comprehensive benefits package for full-time and some part-time employees includes: health and well-being options for team members and dependents, up to 4% matching 401(k), tuition reimbursement, continuing education, incentive pay, paid time off, paid volunteer time and more.

CFG Benefits:

When starting your career with OneMain, you have the potential to earn an annual salary plus incentives.  You will also have access to robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager.  Other benefits for team members include competitive pay, sales-driven incentive programs, medical, dental, vision, 401(k), paid time-off, paid volunteer time, tuition reimbursement and more.