What are the responsibilities and job description for the Project Manager I position at Onepath?
About 1Path
1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.
Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We live by them every day, measure our success, and continually grow. At 1path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you.
About the Role
Join the 1Path team for an exciting opportunity as a Project Manager! Under the direction of the Director of Project Management, the Project Manager plans and executes projects for 1Path clients as per 1Path standard process. The Project Manager is responsible for creating project plans based on the Scope of Work provided by the Technical Account Manager, facilitating project kick-off meetings between 1Path and the client via Microsoft Teams, providing weekly project updates, and ensuring completed projects are properly documented and closed. In this role, you will participate in daily huddles with your Project Systems Engineering team, attend monthly 1:1s with the Director of Project Management, and maintain clear, consistent, and informative communication with clients to ensure any issues, client to-dos, and service impacts are highlighted proactively. The right candidate for this role is extremely customer service oriented, is very comfortable using Microsoft Office, always remains organized and proactive, and values Teamwork above all else.
Job Description
- Responsible for managing 25-30 projects simultaneously
- Facilitate and manage small-scale and medium-scale IT projects for a diverse book of clients
- Lead all project communication with clients and support teams to ensure that all stakeholders are engaged and aware of major changes and milestones
- Collaborate with local service teams and Project Engineers to resolve project roadblocks and/or unforeseen complications as needed
- Manage project lifecycle and ensure that assigned project closure tasks happen in a timely manner
- Manage project order budget and due dates, and provide financial updates to internal stakeholders on a weekly and monthly basis
- Lead project pod and ensure that Project Engineers have the tools to succeed on the project; facilitate escalations where help is required
- Mentor Project Coordinators and provide guidance and escalation support for their projects when needed
- Maintain clear, concise, and consistent client communications regarding project statuses where needed
- Manage small-scale IT projects and lifecycles, ensuring project closure tasks are completed month-to-month
- Coordinate amongst multiple departments and roles to ensure projects are delivered in a timely and efficient manner
- Update project due dates and estimated completion dates for accurate monthly revenue reporting
Professional Qualifications
- Bachelor’s Degree and/or 2 years of Project Management or Project Coordination experience
- Experience in Customer Service environments
- Proficient use of Microsoft Office applications (Excel, Word, Teams, Outlook, PowerPoint)
- Previous experience in MSP Operations roles a huge plus!
- Certifications: CompTIA Project highly desired
Soft Skill Requirements
Excellent customer service skills- Strong interpersonal skills and a willingness to work with others
- Strong organizational skills
- Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
- Excellent verbal & written communication skills
- Highly responsive
- Accountable to tasks given
- Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
- Adaptable to rapid changes in priority and urgency
- Resourceful and collaborative Team Player who demonstrates positive attitude
- Proven ability to work successfully with limited supervision
Travel Requirements
- This position is remote eligible.
1Path Benefits (Full-Time Employees)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K with Company Match
- 10 Paid Holidays
- Access to Telemedicine Services
- Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance
- Certificate Exam Reimbursement Up to $400!
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