Front Desk Agent (Floater)

Job Description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Position Requirements

· Weekend and Holiday availability

· Excellent verbal and written communication skills

· Excellent problem-solving skills

· Takes pride and ownership in the position and property

· Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner

· Have at least two year of hospitality experience

· Possess amazing interpersonal skills and exceptional guest service abilities

· Be organized, proactive, productive and self-motivated showing a positive attitude

· Maintain a neat and professionally well-groomed appearance

· Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

· Greet and direct residents and visitors with a pleasant attitude

· Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations

· Cultivate and retain cohesive relationships with residents, vendors and contractors

· Professional telephone etiquette and message delivery

· Accurately log guest packages, ensure timely delivery and perform package inventory audits

· Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security

· Walk the premises to ensure the highest standards are being met

· Perform all other duties as assigned

· Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

· Experience in hospitality or upscale customer service or retail

· Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Preferred)
• Concierge: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Hotel & Accommodations Concierges: 1 year (Preferred)

Work Location: In person