What are the responsibilities and job description for the Front Desk Agent position at ONQUEST?
Stratton Amenities / OnQuest is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.
We are seeking professional individuals to provide outstanding service and security for our residents and guests in our luxury residential high-rise.
Position Requirements:
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Prefer at least two year of hospitality experience or customer service
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities:
- Greet and direct residents and visitors with a pleasant attitude
- Follow all security protocols
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Maintain confidentiality of residents
- Perform all other duties as assigned
- Must be able to work flexible schedules including overnights, weekends and holidays
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Experience:
- Hotel experience: 1 year (Preferred)
- Concierge: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: One location
Salary : $30,700 - $38,900
