Manager

EMPLOYER AND LOCATION:

Open Door Mission - 156 N Plymouth Ave, Rochester, NY

Founded in 1952 to provide for the spiritual and physical of needs of the impoverished and homeless men, women and children of Rochester, NY by restoring hope and changing lives. We are 501(c)3 nonprofit, non-denominational Christian Rescue Mission. Our primary programs include but are not limited to emergency food and housing, long term addiction recovery programming, rent assistance, and transitional housing for women and children.

DEPARTMENT:

Samaritan’s House: Men and Women’s Emergency Shelter and Services - 210 West Main Street, Rochester, NY

In addition to overnight accommodations, we give our guests access to warm meals, clean showers, and essential laundry services. Additionally, personalized case management assistance is available to those seeking permanent housing and other person-centered services.

SUMMARY OF POSITION:

The Shelter Manager receives direction from the Director of Emergency Services, and provides leadership to Emergency Shelter staff and guests (clients). Implements strategic goals in alignment with organizational objectives. Provides supervision and coaching to a team of case managers and shelter workers; regularly collaborating with the food service department and clothing room to ensure basic necessities of guests are met. Manages, trains, schedules and assesses performance of a team including case managers and shelter workers. Maintains existing and builds new community based referrals for rendering services to clients, and makes recommendations for services based on trends and/or needs of the community and participates in outreach as needed or required. Coordinate with our volunteer services department for scheduling evening chapel.

The right candidate will be proficient at de-escalation in high stress circumstances and demonstrate experience in team building. Strong computer literacy for email, client documentation and database entry is required.

If you are ministry minded with a commitment to Restoring Hope and Changing Lives, we invite you to apply!

SKILLS & QUALIFICATIONS:

• Strong execution skills

• Able to supervise, coach and foster teamwork
• Excellent verbal and written communication; computer literate
• Strong interpersonal skills; able to relate effectively with diverse groups of people
• Able to multitask and meet deadlines in a fast-paced and high pressure environment

• Considerable knowledge and understanding of homelessness, addiction, poverty and mental illness

• Valid New York state driver’s license; driving record acceptable to insurance carrier
• CPR , First Aid and Narcan certified

WORKING CONDITIONS/PHYSICAL FACTORS:

(Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%)

• Work will involve interactions with a diverse guest population and involves working with people who struggle with mental illness, addiction, may be under the influence of alcohol, and/or have poor personal hygiene. - Frequently
• Climbing stairs- daily
• Requires the ability to think, create, develop, speak and hear - continuously
• May require some travel for training purposes, regionally/nationally – annually
• May require some travel for outreach and activities, locally - occasionally
• Move up to 40lbs - occasionally
• Fingering/fine motor skills – occasionally
• Standing, sitting, reaching, bending – occasionally

EQUIPMENT/TOOLS USED:

Computer, Multiline Phone, Scanner/Fax/Printer, Spero/HIMS, keys

EDUCATION/EXPERIENCE

Progressive experience in human services field with minimum of 1 year experience in supervisory capacity required. Some college or continuous education required.

BENEFITS:

As a manager, you will receive a monthly cell phone reimbursement, and up to 5 weeks paid vacation and 1 week paid sick leave.

All full time employees are eligible to enroll in medical with 70% employer contribution; and eligible to enroll in free dental, vision, life insurance, supplemental short term and long term disability.

After successful completion of your probationary period, you are eligible to receive a $400 bonus.

Open Door Mission provides a comprehensive employee wellness program.