What are the responsibilities and job description for the Technical Writer position at OpenGov?
Imagine yourself here!
OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).
OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,600 governments (and growing fast!) using our products in our mission to power more effective and accountable government.
OpenGov is a 2022 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!
The Technical Writer works cross-functionally with teams in the US and India to build product documentation and troubleshooting content. This role works with a wide range of subject matter experts and will be tenacious in seeking out the information you need to document the products. The Technical Writer will gather information from functional, architectural documents and other source information, when available, and take the initiative to fill gaps in with their knowledge, ask questions to get feedback and clarify understanding of features.
Responsibilities:
• Coordinate with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Document various artifacts such as User Guides, Administration Guides, Deployment Guides, Online help, Release Notes and FAQs
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Create tutorials to help end-users use a variety of applications
• Express complex technical information in a clear and precise manner
• Own and recommend best practices for the information hierarchy for product documentation, especially as the product evolves
• Deliver documentation artifacts under tight deadlines
• Build templates for common customer facing messages such as confirmations, errors, updates available
Requirements and Preferred Experience:
• 1-2 years of experience authoring technical content required; 3-5 years preferred
• Strong knowledge in Microsoft Office, Google G Suite required
• Working knowledge in Jira , Confluence and Zendesk preferred
• Able to communicate confidently with both technical subject matter experts and business stakeholders
• Experience in working with and excellent knowledge of at least one authoring tool.
• Effective written and verbal communication and leadership skills
\nWhat makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.
» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).
» Growth: Record breaking growth with 1,600 governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.
» Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2022 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!
» Product: Named to the GovTech 100 (six consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
