What are the responsibilities and job description for the Product Tech Support Specialist position at OpenTech Alliance?
This is a technical product support specialist trouble shooting kiosk support.
We are looking for a higher energy Hardware Tech Support Specialist.
OpenTech is a technology company that provides innovative solutions and exceptional service for self-storage property owners and customers. We have the high energy level and customer focus of an innovative startup, backed by the experience and leadership of a top management team. We are passionate about partnering with our clients to create opportunities for success, and committed to continuously improving ourselves, our processes, and our solutions. Our world-class technical support team is the heartbeat of our company. We strive every day to help our customers be successful and have a positive impact on people's lives and businesses. Sound like the place for you?
What’s the Role
We are looking for a unique, talented, and team-oriented Tech Support Specialist to join our Tech Support Department. The Technical Specialist is primarily responsible for supporting new and existing customers that are using our products or need help installing our products, on the phone or via email, by performing the following duties:
What You’ll Do
• Answer inbound technical support calls and emails and solve complex issues
• Use your skills to remotely Troubleshoot Windows, Proprietary Software, and Hardware devices
• Troubleshoot products on the OpenTech IoE Platform
• Work with management to train and hone your skills
• Solve issues working together with your peers in the office at our world-class technical support hub
• Troubleshoot OpenTech products including software and hardware devices
• Utilize multi-tasking skills to troubleshoot issues with our technicians and customers via email and remotely over the phone
• Troubleshoot Windows computer issues on an advanced level
• Troubleshoot computer peripherals on an advanced level
• Proactively identifies opportunities to improve our software and hardware-based on technical support calls
Skills You Need
•Helping technicians with Kiosk installations
Advanced Windows 7 and Windows 10 computer support
• Internet Explorer management
• Knowledge of Windows commands and component shortcuts
• Website navigation
• Computer peripheral troubleshooting
• 2 consecutive years Technical Support experience
• Proper phone etiquette
• Multi-tasking tactics and experience
• Customer service experience
• Strong desire to LEARN and eagerness to GROW in your position.
Training
• Paid training and expert guidance starts on day one! Our management and support teams have developed extensive processes combined with decades of experience to set you up for success on our team.
• Each technician is given their own workstation and space to work and grow. Our focus is on YOUR success
Education/Experience
• Certificate from college or technical school plus 2 to 3 years of related experience and/or training; OR an equivalent combination of education or experience
Salary : $19 - $25