What are the responsibilities and job description for the Customer service rep position at OPEX?
Customer Service Representative
Position Summary
OPEX Corporation is seeking to fill a full time Customer Service Representative for the Parts and Shipping department. This role will be responsible for various tasks including, but not limited to : creating orders, performing research on parts numbers, maintaining and monitoring inventory levels, running reports, communicating with customers and OPEX employees, and other office duties.
This position is Monday through Friday 7 : 00 AM 3 : 30 PM with occasional overtime. If you are a communicative, diligent, punctual and detail oriented individual then OPEX may be the right place for you to pursue your career.
- Create orders to allocate the service need for parts
- Perform research on part numbers for customers
- Maintain, monitor and run reports for service inventories through Oracle
- Perform research on backorders
- Communicate and consult with various groups including but not limited to : Production Planners, Purchasing Group, Technical Support, Support Engineering Group, Digital Services, Field Service Team, and Accounting Department
- Other duties as assigned
Qualifications
- High school degree or GED required
- Strong communication skills
- Excellent customer service attitude, consistently pleasant phone manners. Call center experience is preferred.
- Basic familiarity with common office programs including Microsoft Windows, Outlook, Word, Excel, etc. Oracle experience is a plus, but not required.
- International Customer Service experience is a strong plus. (experience with international customs, INCO terms and shipping charges).
- Moderate typing skills, including 10-key
- Previous experience with creating inventory orders and New Parts Kits is strongly preferred
- Ability to run reports and a strong understanding of database and spreadsheets is strongly preferred
Physical / Work Environments
- Worker will be working in an office environment
Last updated : 2024-02-23
