What are the responsibilities and job description for the RV Consignment Advisor position at Optimum RV Florida?
OptimumRV is in search of an engaging and well studied RV Consignment Advisor to work closely with our Service department and Consignment Managers. RV Consignment Advisors build strong customer relationships, evaluate vehicles, manage inventory, and provide accurate information to secure a win-win for both dealership and client.
Responsibilities:
Customer Relationship Management:
- Build and maintain strong relationships with potential consignees and vehicle owners.
- Provide exceptional customer service by addressing inquiries, concerns, and providing accurate information about consigned vehicles.
- Greet and assist any consignee visitors
- Oversee the customer experience while unit is in our possession
- Meet all customers upon arrival to check-in their unit
- Coordinate Walkthrough and Pick ups
Vehicle Evaluation:
- Inspect and assess consigned vehicles to determine their condition, value, and marketability.
- Create a service WO for each consignee
- Oversee all consignment inventory from a merchandising perspective
- Take photos, manage cleaning, batteries, slides
- Process, quote, organize and collect payment for needed repairs to prepare unit for retail sale to the consignor.
Customer Service and Sales:
- Upsell service work based on findings
- Listen to client needs and objections
- Field client questions and concerns
Record Keeping:
- Maintain accurate records of consigned vehicles, including their histories, pricing, and sales progress.
- Generate regular reports for vehicle owners detailing the status and performance of their consigned vehicles.
- Scan all paperwork to appropriate groups
Essential Characteristics:
- Strong knowledge of the automotive industry, including vehicle types, makes, and models.
- Excellent communication and negotiation skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
Qualifications:
- High school diploma or equivalent
- Previous sales or RV sales experience is preferred.
- Familiarity with online listing platforms and CRM software.
- Valid driver's license.
Benefits:
Optimum RV offers an excellent benefits package to all eligible employees including:
- Competitive wages
- 401K
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short & Long Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLCis an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice.