Client Operations Specialist - Manager

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cybersecurity. We are passionate champions for our clients and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has an impact, on people, businesses, and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world. POSITION SUMMARY The Client Operations Specialist – Manager is responsible for coaching, managing, and developing a team of approximately 10 Client Operations Specialists, whose central focus is supporting a field sales organization with price quoting, order placement, client service, and issue resolution. The Client Operations team supports area gross margin objectives by giving account managers more time to sell.     This role is US remote-eligible Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to clients, clients, and other employees of the organization. Strong written and verbal communication skills are a must.  Ability to clearly communicate via telephone, e-mail, and writing. Mathematical Skills Ability to calculate figures and amounts such as discounts, margins, and percentages. Reasoning Ability Ability to independently solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, or from a sales quote. Physical Demands and Work Environment Regular office environment with exposure to moderate noise. Ability to sit for extended periods of time, ability to input data into computer utilizing hands to finger to tab to different fields to input data.  Ability to answer the telephone and talk and hear another party. Ability to view a computer screen, Close vision (clear vision at 20 inches or less) Ability to travel to Optiv, client sites, operations, or sales-related events, either in region or via plane when required.  If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cybersecurity solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations – Managed Services, and Identity and Data Management. Optiv remains committed to championing Diversity, Equality, and Inclusion within our organization and throughout the industry.   With Optiv you can expect:   • Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge as well as 9 paid holidays annually • Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable) • Creative problem-solving and the ability to tackle unique, complex projects • Premium contributions by Optiv to Medical, Dental, and Vision coverage • Contributions by Optiv to Health Saving Accounts (HSA) • Optiv-paid Basic Life, AD&D, Short- and Long-Term Disability • Professional training resources, including tuition reimbursement, certification support and student loan refinancing • Optiv matching contribution to 401(k) with immediate vesting • Health Advocate/ Employee Assistance Program (EAP) – One-on-one help navigating healthcare and insurance systems; confidential Licensed Counseling sessions Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.