What are the responsibilities and job description for the Product Analyst position at Optomi?
Product Analyst
Optomi, in partnership with an industry leader in the Utilities Industry, is seeking an experienced Product Analyst for a hybrid opportunity in Charlotte, NC! This candidate will look to improve the customer experience by providing timely and relevant communications through digital mediums and self-serve applications. This candidate will support Product Owners and other existing teams.
What the right candidate will enjoy!
- Hybrid work flexibility!
- Working for a company with the values of accountability and transparency!
- Working for a leader in the Utilities Industry!
Responsibilities of the right candidate:
- Provide support for existing teams and their associated Product Owners.
- Assist Product Owners in answering questions like: How is our product performing and what issues need to be resolved? What type of features does this product need? How can we make our product better?
- Conduct Market Research to determine what customers are looking for in these products.
- Help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered.
- Work Closely with the development teams, testing, refining, and helping their business partners adopt the solutions through close engagement.
- Provide timely and relevant communications through digital mediums and self-serve applications.
- This Product Analyst position will support existing teams over usage alerts, email, and text.
Experience of the right Candidate:
- Experience using Jira and AWS, Technical Background to a degree.
- Experience working in Programs.
- Experience conducting testing.
- Experience with writing stories.
- Good Communication Skills.
- Experience Supporting Product Owners and Conducting market research to determine customer needs/wants.
- Experience collaborating with development teams.
- Requirement Gathering Experience.
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