Patient Service Specialist

$1,000 Sign-On Bonus for External Candidates!

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The Patient Service Specialist performs a full range of administrative medical support services while ensuring the highest level of patient care and satisfaction.

Location: 64 Boyden Rd, Holden, MA 01520

Department: Pediatrics

Schedule: Monday - Friday, 8:30AM - 5PM

Primary Responsibilities:

• Acts as a patient advocate and liaison in coordinating healthcare services by partnering with a care team (Nurses, Providers, and Medical Assistants)
• Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system
• Collection of patient co-payments and other outstanding balances, maintaining a daily cash deposit as needed
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metrics
• Documents appropriate information in patient's charts using an electronic medical records system
• Completes and maintains physician's schedules, coordinating patient visits and medical procedures
• Ensures insurance authorizations are obtained and services are covered in full, communicating information with patients as needed

The organization reserves the right to modify position responsibilities at any time, due to business necessity.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED
• 1 years of experience working with PCs, typing capabilities, and comfort with various software applications such as Microsoft Word and Outlook

Preferred Qualifications:

• 1 years of customer service experience
• Additional specialized medical secretarial / medical office training
• Experience utilizing electronic medical records

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.