Commercial Service Representative

Tittle: Commercial Service Representative

Duration: 1 year contract (Temp to Perm)

Location: Burlington, MA, 01803 (Remote Hybrid model)

Pay: $22.50

Job Description:

Remote: Hybrid model. On-site for 2 months of training and then can work remotely 3 days out of the week on-site 2.

Your Role:

· This Commercial Service Representative position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support.

· This individual will be responsible for ensuring each transaction is processed within guidelines, values and customer specifications.

· As a Commercial Service Representative this individual will be required to learn and master a number of different skill sets.

· You will respond to customer inquiries and resolve issues quickly. Enter internal and external customer orders and quotations received via various sales channels.

· There will be occasions where you will solve situations related to orders, shipments or other customer related matters.

· The Commercial Service Rep will need to research and maintain customer account information within the appropriate system.

· They will also investigate, process and record lost or damaged orders, non-product complaints, credit and/or rebill requests.

Who You Are:

Basic Qualifications:

• High School Diploma or GED

• 1 years of customer service experience in any industry

Preferred Qualifications:

• Associates degree or higher education is preferred.

• Knowledge of Oracle system and PC applications a plus.

• Strong knowledge around 's organizational structure, business practices and customer base.

• Act as a role model of values and best-in-class business practices.

• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.

• Excellent listening and telephone communication skills.

• Highly motivated and organized, with attention to prioritizing incoming tasks.

• The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

Experience:

Intermediate/Advanced customer service experience, flexible on industries previously worked at, Team lead experience would be beneficial

Responsible for:

Orders, Customer Requests, Phone Cue, Issuing Samples, Quoting, Order Entry, Return Doc Requests, Working With Strategic Partnership Accounts (Pfizer, Moderna, Etc.)

Job Type: Full-time

Pay: Up to $22.50 per hour

Work Location:

• One location

Work Remotely:

• Yes