RMA Technician

Sign on bonus up to $1000, $500 at 90 days and $500 paid at 180 days.

Join our Team in De Pere, WI

Job Summary: Evaluate and process warranty returns and non-conforming material through vendors and put back into inventory in the form of replacements or credits.

Major Responsibilities/Activities:

• Coordinate the processing of returned material from customers through to the vendor and ensure proper credit or replacements are given.

• Work with vendors to receive return material authorization numbers and coordinate the delivery of the material.

• Communicate with customers on the status of their warranty claims.

• Evaluate returned material and make disposition decisions based upon warranty policy.

• Assist in the technical analysis of warranty items to determine root cause of return.

• Perform first article inspections on incoming materials.

• Coordinate the tool calibration program.

• Process and analyze nonconforming material founding in manufacturing.

• Assist in the repair of returned items as required.

• Demonstrate and encourage safe work practices in the department.

• Support the continuous improvement culture through the implementation and sustainment of lean manufacturing principles.

Experience Requirements:

• Prior experience in material return evaluation and warranty processing is preferred. Familiarization with a manufacturing environment and relationships between customers and vendors.

• Excellent customer support and communication skills.

• Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel and Access.

• Experience troubleshooting circuit board systems and components is a plus.

• High School Diploma or equivalent is required.

• An Associate degree in Electrical Engineering Technology is a plus

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Experience:

• Manufacturing: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Multiple Locations