Customer Service Order Entry Specialist

Midland Manufacturing, part of OPW, a Dover Company is a leader in the rail tank car valves and fittings industry. Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting, and unloading of hazardous and non-hazardous bulk products.

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Overview:

The Order Entry Specialist is responsible for accurately and efficiently processing customer orders and quotes. This position requires excellent customer service skills and attention to detail. The Order Entry Specialist will review customer orders to ensure accuracy and completeness, enter orders into the ERP system, provide follow-up on any discrepancies, and communicate via phone and email with the customer to obtain any needed information. The Order Entry Specialist may also provide customer service to answer any questions or address concerns from the customer, as well as gather information from past orders for others on the team. This position requires excellent organizational, communication, and computer skills.

Primary Responsibilities/Essential Responsibilities:

• Accurately input customer orders into the system
• Verify customer information and enter into the ERP system
• Answer customer inquiries about orders, products and services
• Maintain accurate customer records
• Obtain and report on information from past orders
• Learn company products, applications, policies and procedures as needed to support customers
• Ensure that all customer service related paperwork is maintained in neat, accurate and easily accessible files
• Excellent communication, interpersonal and customer service skills
• Other duties as assigned

Essential Competences and Capabilities:

• Demonstrate collaborative, cross-functional support with value and respect for all employees
• Maintain a professional and calm demeanor at all times
• High level of customer focus and ability to maintain a positive attitude.
• Perform housekeeping duties including 5S
• Willingness and ability to assist other positions within the team as required to meet service demands
• Actively participate in defining idea and strategies to meet quality and performance objectives during improvement reviews within the team
• Actively participate in team meetings as required (safety, problem solving, etc.)
• Ability to problem-solve individually or as part of a group as job duties require
• Work safely and support a safe work environment
• Strong business and analytical capabilities
• Ability to communicate and work with all levels of a manufacturing company
• Strong sense of commitment and the capacity to function in an autonomous environment
• Excellent ability to organize and prioritize work responsibilities
• Ability to work collaboratively and maintain effective working relationships with co-workers

Qualifications/Requirements:

• At least two (2) years job related experience
• Experience in, or ability to learn Oracle
• Experience in, or ability to learn Salesforce

Preferred Qualifications:

• Associate’s Degree, or equivalent experience.
• Knowledge of call center practices and processes.
• Ability to learn Oracle and Salesforce.com.
• Fully proficient in MS Office applications (Excel, Word, PPT).

Physical Demands and Environmental Conditions:

• This position is performed a primarily in an office environment with a controlled evironment. May enter manufacturing environment and be exposed to loud operating machinery, varying temperatures and possible chemicals, and vapors
• May require a combination of sitting, standing, and walking
• May require use of Personal computer, copy machine and other office relate equipment

Work Arrangement : Onsite

Salary Range : $19.83 - $24.48

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Customer Service; Administrative