What are the responsibilities and job description for the Technical Support position at Ora Apps?
Job Description:
Core Responsibilities
- Provides and coordinates advanced level technical support to address end-user issues such as implementation, configurations, control, maintenance, troubleshooting, security and usage monitoring.
- Resolves advanced technical troubleshooting issues to ensure end user productivity
- Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.
- creates and maintains knowledge-based articles, procedures, and training for support areas and staff. Partners with IT to train staff when necessary
- Maintains an accurate data inventory regarding advanced end-user issues with the tracking system and according to policies and standards
- Resolves advanced issues elevated from crew with less experience. Determines severity of unresolved issues and escalates issues accordingly.
- Learns and complies with Information Technology and Information Security policies and procedures
- Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of five years’ work experience, with at least two years of technical support experience
- Undergraduate degree or equivalent combination of training and experience
- Bonus: AWS Skills/Experience
Job Type: Full-time
Salary: $30.00 - $35.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you comfortable for W2/1099 role ?
- Are you comfortable for all 5 days onsite @ Malvern, PA
Experience:
- Customer service: 5 years (Required)
- AWS: 1 year (Required)
- End User Support: 5 years (Required)
Ability to Commute:
- Malvern, PA 19355 (Required)
Ability to Relocate:
- Malvern, PA 19355: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $35
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