Job Posting for Desktop Support Specialist at Oracle Elevator
The Desktop Support Specialist is responsible for onsite & remote technical support of all Microsoft Windows & Apple Mac computers, operating systems, applications, Microsoft Active directory, Office 365 administration and all O365 applications.
Responsibilities and Duties
Establish standard computer images and build computers leveraging the standard images
Inventory management of IT assets – we currently utilize LogMein Asset Management to assist
Purchasing all hardware & software (e.g. computers, docking stations, monitors, RAM, Microsoft licenses, etc). Shipping, receiving and disposal of IT equipment
Onboarding & offboarding all employees/contractors
Remote desktop support (LogMein)
Track and resolve customer incidents and requests through the ticketing tool. Take ownership of issue\request through resolution
Monitor and respond quickly and effectively to requests received via service ticket, phone call, email, TEAMS/Slack
Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
Add RAM to computers, VPN – remote access support for users, Anti-Virus support.
Provide exception customer service. Be very responsive. Provide excellent follow-up & communication to end users.
Availability during weekend and after hours
Help users facing issues with Mobile Devices
Assist with projects as needed
Video Conference room equipment support and meeting support
Restoration and migration of user data
Printer and peripheral device support
Qualifications and Skills
Five (5) years of desktop support & Microsoft administration technical experience, including the ability to perform advanced PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment.
Experience in Microsoft Windows and network troubleshooting, and familiarity with the entire Microsoft/O365 end user suite of products - Outlook, Teams, OneDrive & SharePoint
Ability to pick up new technologies quickly
Knowledge of Desktop Systems Hardware, Desktop Operating Systems and Applications
Customer service orientation and the ability to work on multiple tasks
Ability to interact effectively with end users to determine hardware and/or software issues
Ability to prioritize and perform multiple tasks simultaneously
Strong interpersonal skills and thoughtful and effective communicator
Excellent time management and organization skills
Strong written and oral communication skills
Strong experience and understanding of Office\O365
Working knowledge/experience with PC Imaging Tools.
Working knowledge/experience with diagnosis and remote control tools.
Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
Ability to work in a fast-paced environment with a variety of tasks
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Associate degree, CompTIA A , Microsoft Certified Desktop Support Technician certification
Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))
Associates or better
Licenses & Certifications
Microsoft Cert Prof
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)