Desktop Support Specialist

POSTED ON 11/21/2022 AVAILABLE BEFORE 3/15/2023
Oracle Elevator Hired Organization Address Tampa, FL Full Time

Job Posting for Desktop Support Specialist at Oracle Elevator

Job Summary

The Desktop Support Specialist is responsible for onsite & remote technical support of all Microsoft Windows & Apple Mac computers, operating systems, applications, Microsoft Active directory, Office 365 administration and all O365 applications.

Responsibilities and Duties

  • Establish standard computer images and build computers leveraging the standard images
  • Inventory management of IT assets – we currently utilize LogMein Asset Management to assist
  • Purchasing all hardware & software (e.g. computers, docking stations, monitors, RAM, Microsoft licenses, etc). Shipping, receiving and disposal of IT equipment
  • Onboarding & offboarding all employees/contractors
  • Remote desktop support (LogMein)
  • Track and resolve customer incidents and requests through the ticketing tool. Take ownership of issue\request through resolution
  • Monitor and respond quickly and effectively to requests received via service ticket, phone call, email, TEAMS/Slack
  • Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
  • Add RAM to computers, VPN – remote access support for users, Anti-Virus support.
  • Provide exception customer service. Be very responsive. Provide excellent follow-up & communication to end users.
  • Availability during weekend and after hours
  • Help users facing issues with Mobile Devices
  • Assist with projects as needed
  • Video Conference room equipment support and meeting support
  • Restoration and migration of user data
  • Printer and peripheral device support

Qualifications and Skills

  • Five (5) years of desktop support & Microsoft administration technical experience, including the ability to perform advanced PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment.
  • Experience in Microsoft Windows and network troubleshooting, and familiarity with the entire Microsoft/O365 end user suite of products - Outlook, Teams, OneDrive & SharePoint
  • Ability to pick up new technologies quickly
  • Knowledge of Desktop Systems Hardware, Desktop Operating Systems and Applications
  • Customer service orientation and the ability to work on multiple tasks
  • Ability to interact effectively with end users to determine hardware and/or software issues
  • Ability to prioritize and perform multiple tasks simultaneously
  • Strong interpersonal skills and thoughtful and effective communicator
  • Excellent time management and organization skills
  • Strong written and oral communication skills
  • Strong experience and understanding of Office\O365
  • Working knowledge/experience with PC Imaging Tools.
  • Working knowledge/experience with diagnosis and remote control tools.
  • Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
  • Ability to work in a fast-paced environment with a variety of tasks
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.


  • Associate degree, CompTIA A , Microsoft Certified Desktop Support Technician certification
  • Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))

Education

Preferred
  • Associates or better

Licenses & Certifications

Preferred
  • Microsoft Cert Prof

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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