Operations Manager

Responsibilities and Duties

• Essential duties and responsibilities:
• Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
• Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner
• Identify issues that could potentially affect the overall reliability of customer’s equipment
• Uses Company financial reporting review route management and callbacks
• Make necessary changes to improved profitability
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
• Enforce Cancellation Reduction Program.
• Work with branch manager and service sales managers to address customer’s needs
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
• Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner
• Other duties assigned by Branch Manager

Qualifications and Skills

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Ability to define problems collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

Skills

• Adaptability
• Customer Service
• Attention to Detail
• Microsoft Excel
• Interpersonal Skills
• Listening
• Organized
• OSHA Knowledge
• Time Management
• Microsoft Word

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)