What are the responsibilities and job description for the Product Manager/Strategy 5-ProdDev position at Oracle?
**Job Description**
Oracle is seeking an experienced, energetic, bold, and enthusiastic Senior Business Operations Manager to join the Applications Service Excellence Organization. This role will be instrumental in helping shape and execute the critical strategies needed to transform the customer experience from a support-orientation to a success and experience orientation.
The Applications Service Excellence organization is chartered with transforming Oracle customer's experiences with Oracle's SaaS and Cloud applications portfolio. Encompassing key disciplines like support, success, knowledge management, and customer engagement, the group is a key lever in helping customer's fall in love with Oracle one interaction at a time.
This role will support, enable, and engage with key stakeholders across services delivery (support), customer success, applications development, and cloud operations to ensure the right structure, process, business intelligence, and initiatives are being pursed.
This role reports into the VP of Strategy & Operations for Applications Service Excellence
**Responsibilities**
The Senior Business Operations Manager will work closely with, and support/enable, the ASE senior management team along with interfacing with key executives and teams across the global organization.
Responsibilities include, but are not limited to:
Working with key delivery and development stakeholders to develop a cross-functional annual plan, ensuring alignment to the metrics, goals and objectives of the organization
Program manage and drive strategic and operational initiatives across the domain
Manage operational cadence of the organization, including operations reviews, balanced operational scorecards, etc.
Assist with change management initiatives within the organization to drive transformation
Analyze, and provide insight with data to inform management of business trends, and opportunities to improve.
Collaborate with Business Operations Managers across the team to ensure standard, consistent initiatives, and programs are being executed across the broader organization
Consult with senior leaders around the health of the customer base, organization and business overall
Assist in communications initiatives to the global team
Foster a culture of transparency, accountability, integrity and consistency
**Range and benefit information provided in this posting are specific to the stated location(s)**
California Pay Range: from $119,200 to $270,000 per annum. May be eligible for bonus, equity, and compensation deferral.
Colorado Pay Range: from $127,400 to $243,000 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $127,400 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Washington Pay Range: from $137,500 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Flexible paid time off (unlimited or accrued vacation and sick leave)
9. Paid parental leave
10. Employee Stock Purchase Plan
11. Adoption assistance
12. Financial planning and group legal
13. Voluntary benefits including auto, homeowner and pet insurance
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at
**Disclaimer:**
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action Employer**
Oracle is seeking an experienced, energetic, bold, and enthusiastic Senior Business Operations Manager to join the Applications Service Excellence Organization. This role will be instrumental in helping shape and execute the critical strategies needed to transform the customer experience from a support-orientation to a success and experience orientation.
The Applications Service Excellence organization is chartered with transforming Oracle customer's experiences with Oracle's SaaS and Cloud applications portfolio. Encompassing key disciplines like support, success, knowledge management, and customer engagement, the group is a key lever in helping customer's fall in love with Oracle one interaction at a time.
This role will support, enable, and engage with key stakeholders across services delivery (support), customer success, applications development, and cloud operations to ensure the right structure, process, business intelligence, and initiatives are being pursed.
This role reports into the VP of Strategy & Operations for Applications Service Excellence
**Responsibilities**
The Senior Business Operations Manager will work closely with, and support/enable, the ASE senior management team along with interfacing with key executives and teams across the global organization.
Responsibilities include, but are not limited to:
Working with key delivery and development stakeholders to develop a cross-functional annual plan, ensuring alignment to the metrics, goals and objectives of the organization
Program manage and drive strategic and operational initiatives across the domain
Manage operational cadence of the organization, including operations reviews, balanced operational scorecards, etc.
Assist with change management initiatives within the organization to drive transformation
Analyze, and provide insight with data to inform management of business trends, and opportunities to improve.
Collaborate with Business Operations Managers across the team to ensure standard, consistent initiatives, and programs are being executed across the broader organization
Consult with senior leaders around the health of the customer base, organization and business overall
Assist in communications initiatives to the global team
Foster a culture of transparency, accountability, integrity and consistency
**Range and benefit information provided in this posting are specific to the stated location(s)**
California Pay Range: from $119,200 to $270,000 per annum. May be eligible for bonus, equity, and compensation deferral.
Colorado Pay Range: from $127,400 to $243,000 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $127,400 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Washington Pay Range: from $137,500 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Flexible paid time off (unlimited or accrued vacation and sick leave)
9. Paid parental leave
10. Employee Stock Purchase Plan
11. Adoption assistance
12. Financial planning and group legal
13. Voluntary benefits including auto, homeowner and pet insurance
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at
1.888.404.2494
, Option 1.**Disclaimer:**
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action Employer**
Recommended Skills
- Business Intelligence
- Change Management
- Communication
- Consulting
- Customer Experience
- Customer Relationship Management
Salary : $119,200 - $270,000
Product Demonstrator
Product Connections -
El Dorado Hills, CA
Product Demonstrator
Product Connections -
Rocklin, CA
Product Demonstrator
Product Connections -
Shingle Springs, CA