What are the responsibilities and job description for the Studio Sales and Operations Manager position at Orangetheory Fitness | Austin Fitness Group?
Job Overview
The Studio Sales and Operations Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Sales and Operations Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Sales and Operations Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Sales and Operations Manager reports to the Regional Sales and Operations Manager.
Our Benefits
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.
The Studio Sales and Operations Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Sales and Operations Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Sales and Operations Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Sales and Operations Manager reports to the Regional Sales and Operations Manager.
Our Benefits
- FREE Premier Orangetheory Fitness membership for you and a dependent
- Health & Wellbeing insurance
- 401k Retirement upon eligibility
- Paid Time Off Holidays
- Growth Opportunities
- Monthly sales bonus and bi-weekly commission incentives based on sales performance
- Collaborative, positive company culture
- Sales and Operations Management: Efficiently manage and exceed OTF sales and operational budgets, ensuring adherence to business policies and driving revenue growth
- Team Leadership and Development: Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship
- Sales Strategy and Execution: Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives
- Customer Service and Community Engagement: Provide Exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement
- Operational Excellence: Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency
- Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service and operations
- Demonstrate High Performance: Show competitive drive and deliver results at a high level
- Effective Management Skills: Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations
- Interpersonal and Communication Skills: Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills
- Business Acumen: Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
- Education and Experience: High school diploma or equivalent required, Bachelor’s degree preferred. 1 years of experience in retail or direct sales management/lead generation systems.
- Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio’s hiring manager can provide more details if you are selected to proceed with the interview process.
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.
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